Login to community information unavailable
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EDIT: I got the information from him, and was able to transfer to my own account.
So all is good, now, though I don't know how I would have done it otherwise.
----- Original Message ---------
Hi,
A few years back, we had a gentleman build our site using Concrete5 (still using 5.6.x). I am looking to change the look of our site, and found a nice theme I like on c5webdesign and bought it. I then tried to add it to my site, and it doesn't show up.
I went into the Dashboard and looked at the update page, and it says my site is already connected to the community. I don't have the login info, and didn't realize when I purchased the theme that the site was already connected, so I had created a new account to purchase it.
How do I find out the login info for the existing (old) account? I have reached out to request the information, but I realize I may not get it from him.
What options are available?
Thanks much for any help you can provide!
andy
So all is good, now, though I don't know how I would have done it otherwise.
----- Original Message ---------
Hi,
A few years back, we had a gentleman build our site using Concrete5 (still using 5.6.x). I am looking to change the look of our site, and found a nice theme I like on c5webdesign and bought it. I then tried to add it to my site, and it doesn't show up.
I went into the Dashboard and looked at the update page, and it says my site is already connected to the community. I don't have the login info, and didn't realize when I purchased the theme that the site was already connected, so I had created a new account to purchase it.
How do I find out the login info for the existing (old) account? I have reached out to request the information, but I realize I may not get it from him.
What options are available?
Thanks much for any help you can provide!
andy