setup for email response
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The documentation for Discussions says:
Respond through email. With some additional configuration, monitored discussions can then be responded to solely through email, without returning to the main website.
I can't find the information anywhere on the "additional configuration" for this. Can you point me to it, please?
Respond through email. With some additional configuration, monitored discussions can then be responded to solely through email, without returning to the main website.
I can't find the information anywhere on the "additional configuration" for this. Can you point me to it, please?
| Type: | Pre-Sale |
|---|---|
| Status: | In Progress |
Would appreciate a response on this, please.
To enable posting via email response, do the following.
1. Go to Dashboard > System & Settings > Mail > Mail Importers.
2. You should see a listing for Discussion Post Reply. Click Edit.
3. Enter information for an email address to use as the reply email address. This is a mailbox that is completely dedicated to this task – something like "discussions-reply@yourdomain.com." You'll have to set this email address up yourself. Enter the information to connect to the email address account (POP/IMAP, etc...)
4. Make sure that the mail importer is "Enabled."
5. Now, head over to Dashboard > System & Settings > Automation > Jobs. Find the "Process Email Posts" job. Make a note of its ID. You'll need to schedule this job to run every five minutes.
6. Make a note of the jobs URL listed at the bottom of the jobs dashboard page. It'll look like this:
https://yourdomain.com/tools/required/jobs?auth=asdlkfjksw8r782348ns...
7. At this point, you can run the process email posts job by going to this URL:
https://yourdomain.com/tools/required/jobs?auth=asdlkfjksw8r782348ns... _JOB_ID_FROM_STEP_5.
8. Using cron or another automated scheduling utility, automate this URL. (Note, cron needs the ampersands escaped so it'll probably look like this:
*/5 * * * * wgethttps://yourdomain.com/tools/required/jobs?auth=asdlkfjksw8r782348ns... _JOB_ID_FROM_STEP_5.
That should be it. Every five minutes the process email job will run, which connects to the email account in question and retrieves messages. When a discussion post is posted, anyone monitoring that forum will get the email message, with the email address as the reply-to address. Reply to that email address and the process email job will pick up that email in five minutes, and route the post to the proper discussion.
Hope this helps!
1. Go to Dashboard > System & Settings > Mail > Mail Importers.
2. You should see a listing for Discussion Post Reply. Click Edit.
3. Enter information for an email address to use as the reply email address. This is a mailbox that is completely dedicated to this task – something like "discussions-reply@yourdomain.com." You'll have to set this email address up yourself. Enter the information to connect to the email address account (POP/IMAP, etc...)
4. Make sure that the mail importer is "Enabled."
5. Now, head over to Dashboard > System & Settings > Automation > Jobs. Find the "Process Email Posts" job. Make a note of its ID. You'll need to schedule this job to run every five minutes.
6. Make a note of the jobs URL listed at the bottom of the jobs dashboard page. It'll look like this:
https://yourdomain.com/tools/required/jobs?auth=asdlkfjksw8r782348ns...
7. At this point, you can run the process email posts job by going to this URL:
https://yourdomain.com/tools/required/jobs?auth=asdlkfjksw8r782348ns... _JOB_ID_FROM_STEP_5.
8. Using cron or another automated scheduling utility, automate this URL. (Note, cron needs the ampersands escaped so it'll probably look like this:
*/5 * * * * wgethttps://yourdomain.com/tools/required/jobs?auth=asdlkfjksw8r782348ns... _JOB_ID_FROM_STEP_5.
That should be it. Every five minutes the process email job will run, which connects to the email account in question and retrieves messages. When a discussion post is posted, anyone monitoring that forum will get the email message, with the email address as the reply-to address. Reply to that email address and the process email job will pick up that email in five minutes, and route the post to the proper discussion.
Hope this helps!
Thanks Andrew, that worked perfectly.