Add to cart not working
Permalink Browser Info Environment
When I enter a quantity and press add to card, it just has a little spinning circle and goes nowhere. I waited for 15 minutes without anything loading. I went to the cart and it says there is nothing in my cart. Why is it doing this?
| Type: | Discussion |
|---|---|
| Status: | In Progress |
We'd be happy to look into this for you. Can you provide a link to the affected site?
Here is the link to one of the pages in the catalog. The site it still
under construction so please excuse the crude nature.
http://www.bryantbilliards.com/catalog/accessories/felice-billiard-...
Heather Bryant, President
BryantBilliards.com
heather@bryantbilliards.com
409-925-2560 Office
409-739-3956 Cell
under construction so please excuse the crude nature.
http://www.bryantbilliards.com/catalog/accessories/felice-billiard-...
Heather Bryant, President
BryantBilliards.com
heather@bryantbilliards.com
409-925-2560 Office
409-739-3956 Cell
Sorry for the delay. It appears that the form posting to /index.php/cart/update (which happens behind the scenes, through JavaScript) is triggering a page not found error. I have found that the cart is present, however (at least, when browsing to /cart it shows up.) If you could private message me FTP access credentials to your server I'd be happy to delve more deeply into this. It is definitely not standard behavior. I'm wondering if one of your add-ons is conflicting in some way with the eCommerce add-on.
Any luck? I have customers waiting on this site to be finished. If we can't find a solution, I will have to ask for a refund and start all over again. I really don't have time for that but I have to get this store online. Please help...
I took a look at the server. It appears that everything is in the correct spot, and the addon should be functioning normally. The fact that the cart works when you browse to the page and does not work when submitting to it leads me to suspect a security add-on like mod_security. This is a server-level add-on which keeps malicious scripts from causing damage to websites, but it can block legitimate scripts as well. It looks like this server has this module enabled – I would open a support ticket with hostmonster and tell them that they should look for the text "index.php/cart/update" and see if that appears in the logs. If so, they should disable that particular rule for your site.
Or, even better: get them to temporarily disable mod_security entirely for your site, and see if that fixes the issue. If it does, you can have them re-enable it piecemeal so that you get some benefit of it without it hurting your site.
Or, even better: get them to temporarily disable mod_security entirely for your site, and see if that fixes the issue. If it does, you can have them re-enable it piecemeal so that you get some benefit of it without it hurting your site.
I am having a similar problem since updating ecommerce.
Attached is the error message I'm receiving. I also can't access Zone based shipping or clear cache.
Attached is the error message I'm receiving. I also can't access Zone based shipping or clear cache.
Make sure your ecommerce and your concrete5 versions are both updated to the latest available. If that doesn't resolve the issue, please enable debug mode and open a new support ticket with the contents of the error you're seeing.
Best wishes,
Korvin
Best wishes,
Korvin
I have updated both but the website is showing the old concrete 5 version. How do I update this?
Sent from my iPhone
> On 26 Aug 2016, at 9:03 AM, concrete5 Community <discussions@concretecms.com> wrote:
Sent from my iPhone
> On 26 Aug 2016, at 9:03 AM, concrete5 Community <discussions@concretecms.com> wrote:
I'm not sure I understand. Please open a new support ticket for this issue.
I noticed index.php is added to the path in 3 instances of the cart and 1 for the checkout.
I saw a post earlier from a user with a like symptom (spinning wheel) after upgrading to latest 5.6.3 version. I also read can be caused from corrupt "Pretty UrLs" - should toggle off and back on. Bad .htaccess file
Could be a site.php issue. Try adding
define('URL_REWRITING_ALL', true);
to site.php. See:https://www.concrete5.org/community/forums/usage/how-do-i-remove-index.php-from-the-path/
You mentioned you made css changes in an earlier post in regards to the product block. Post related to that also. I am not a programmer, but hopefully this will lend the experts some insight to correct your issue
Your Billiard Site:
<div class="cc-cart-links">
<a href="/index.php/cart?rcID=377"
onclick="ccm_coreCommerceLaunchCart(this, '/index.php/tools/packages/core_commerce/cart_dialog'); return false">View Cart</a>
(<span id="cc-cart-quantity" href="/index.php/tools/packages/core_commerce/cart_quantity">0 items</span>)
<span class='cc-checkout-link-show' style='display:none'>
<a href="http://www.bryantbilliards.com/index.php/checkout/">Checkout</a>
Working site:
<div class="cc-cart-links">
<a href="/cart?rcID=193"
onclick="ccm_coreCommerceLaunchCart(this, '/tools/packages/core_commerce/cart_dialog'); return false">View Cart</a>
(<span id="cc-cart-quantity" href="/tools/packages/core_commerce/cart_quantity">0 items</span>)
<span class='cc-checkout-link-show' style='display:none'>
<a href="https://www.deltonaflorists.com/checkout/">Checkout</a>
I saw a post earlier from a user with a like symptom (spinning wheel) after upgrading to latest 5.6.3 version. I also read can be caused from corrupt "Pretty UrLs" - should toggle off and back on. Bad .htaccess file
Could be a site.php issue. Try adding
define('URL_REWRITING_ALL', true);
to site.php. See:https://www.concrete5.org/community/forums/usage/how-do-i-remove-index.php-from-the-path/
You mentioned you made css changes in an earlier post in regards to the product block. Post related to that also. I am not a programmer, but hopefully this will lend the experts some insight to correct your issue
Your Billiard Site:
<div class="cc-cart-links">
<a href="/index.php/cart?rcID=377"
onclick="ccm_coreCommerceLaunchCart(this, '/index.php/tools/packages/core_commerce/cart_dialog'); return false">View Cart</a>
(<span id="cc-cart-quantity" href="/index.php/tools/packages/core_commerce/cart_quantity">0 items</span>)
<span class='cc-checkout-link-show' style='display:none'>
<a href="http://www.bryantbilliards.com/index.php/checkout/">Checkout</a>
Working site:
<div class="cc-cart-links">
<a href="/cart?rcID=193"
onclick="ccm_coreCommerceLaunchCart(this, '/tools/packages/core_commerce/cart_dialog'); return false">View Cart</a>
(<span id="cc-cart-quantity" href="/tools/packages/core_commerce/cart_quantity">0 items</span>)
<span class='cc-checkout-link-show' style='display:none'>
<a href="https://www.deltonaflorists.com/checkout/">Checkout</a>
I tried the link and it is still not working.
I triedhttp://snookerly.com/cue-tip-glue/... and all links were working well.
Thanks
I triedhttp://snookerly.com/cue-tip-glue/... and all links were working well.
Thanks
Hi there,
Can you open a new support ticket and post your environment information in it? Thanks!
Can you open a new support ticket and post your environment information in it? Thanks!