Sorry. Your request has been_denied. Your action has been logged - Adding Products?

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Hi guys,

am hoping someone can help.

We have moved a site to a development site and have updated it to the latest C5 (5.6 branch) When we try and add a new product with certain text (standard paragraphs, basic punctuation, bullet points, bold text) - nothing out of the ordinary

We get a white screen which says:

'Sorry. Your request has been_denied. Your action has been logged'

If I go back to the commerce, and create a new product with a basic sentence, for the description it works fine? It's like it doesn't like some words/characters?

Has anyone seen this before?

Any help would be hugely appreciated!

thanks

Type: Discussion
Status: In Progress
obaluba
View Replies:
andrew replied on at Permalink Reply
andrew
This is not a bug in eCommerce – this is a server configuration issue. This is an unusual server warning regarding configuration:

http://stackoverflow.com/questions/20154423/php-apache-error406-not...

If I had to guess, I would say that you have some protection software running on the server (most likely mod_security) which sees something unacceptable about the specific content posted. I would open a ticket with your hosting company, along with the content you're trying to post. It's likely that for some reason mod_security thinks it's a malicious hack attempt.
obaluba replied on at Permalink Reply
obaluba
Thanks for this Andrew, have got it sorted now! It was a mod_security issue.

concrete5 Environment Information

# concrete5 Version
5.6.3.3

# concrete5 Packages
Affiliate Member (0.9), Country Redirect (1.1.1), Dealer Locator (1.5), Designer Content (3.1.1), Document Library (1.6.4), Dojo Testimonial (1.0), eCommerce (2.8.12), Email List Signup (1.5.5), Flash Video (1.8.1), Flat Shipping with Free Shipping by Product Set (1.4), FlexSlider (2.2.0.5), Form Tableless Layout (1.2.1), Login (1.1.1), Maintenance Editor (1.2.2), Manual Nav (1.3), Mega Menu (1.5.32), MindNet Clear Cache (1.0), Multiple Flat Shipping Rates (1.0.1), Nutrition Facts Management (0.9.1), Popup Login (1.0.5), Power Slider Lite (1.1.1), Simple Image Gallery (1.1.3), Social Icons Reloaded (2.0), Sortable Fancybox Gallery (1.17), Table-Based Shipping (1.1.0), Tiered discount type (0.9.3), tnSpacer (1.3), Whale Nivo Image Slider (1.2), Zone Based Shipping (1.9.0.2).

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