Store not working after update to 5.6.3.4
Permalink Browser Info Environment
Hi there,
I updated a site to 5.6.3.4 and the eComm block isn't functioning correctly.
The Add to Cart button doesn't lead you through to /cart - it just gives you the spinning icon - nothing happens.
If you manually go to /cart the product(s) are listed there (the price is not working though) - however you can proceed to the checkout from there and it seems to work.
https://www.betzpools.com/store/order-pool-and-spa-chemicals/...
Can anyone provide any instruction on what to do?
I updated a site to 5.6.3.4 and the eComm block isn't functioning correctly.
The Add to Cart button doesn't lead you through to /cart - it just gives you the spinning icon - nothing happens.
If you manually go to /cart the product(s) are listed there (the price is not working though) - however you can proceed to the checkout from there and it seems to work.
https://www.betzpools.com/store/order-pool-and-spa-chemicals/...
Can anyone provide any instruction on what to do?
| Type: | Discussion |
|---|---|
| Status: | In Progress |
Also - Would updating the add-on help? Is there a conflict with v2.8.11 and 5.6.3.4?
I agree with juddc. The latest Ecommerce version available is 2.8.17. I would run the update first to see if that fixes your issue.
The others in this thread are correct, you need to make sure you are up to date with ecommerce.
Best wishes,
Korvin
Best wishes,
Korvin
##- Please type your reply above this line -##
Hello concrete5 Community,
We'd love to hear what you think of our customer service. Please take a
moment to answer one simple question by clicking either link below:
How would you rate the support you received?
Good, I'm satisfied
<https://portlandlabs.zendesk.com/requests/1825/satisfaction/new/maydfTsCbWWpxOeyFk9xyL4JD?locale=1&intention>
Bad, I'm unsatisfied
<https://portlandlabs.zendesk.com/requests/1825/satisfaction/new/maydfTsCbWWpxOeyFk9xyL4JD?locale=1&intention=4>
Here's a reminder of what your ticket was about:
[image: concrete5]
*concrete5 Community*
Apr 15, 12:58
Hello concrete5 Community,
We'd love to hear what you think of our customer service. Please take a
moment to answer one simple question by clicking either link below:
How would you rate the support you received?
Good, I'm satisfied
<https://portlandlabs.zendesk.com/requests/1825/satisfaction/new/maydfTsCbWWpxOeyFk9xyL4JD?locale=1&intention>
Bad, I'm unsatisfied
<https://portlandlabs.zendesk.com/requests/1825/satisfaction/new/maydfTsCbWWpxOeyFk9xyL4JD?locale=1&intention=4>
Here's a reminder of what your ticket was about:
[image: concrete5]
*concrete5 Community*
Apr 15, 12:58
##- Please type your reply above this line -##
Hello concrete5 Community,
We'd love to hear what you think of our customer service. Please take a
moment to answer one simple question by clicking either link below:
How would you rate the support you received?
Good, I'm satisfied
<https://portlandlabs.zendesk.com/requests/1809/satisfaction/new/XcCdcOgoowsFMDg8uQO0oRYox?locale=1&intention>
Bad, I'm unsatisfied
<https://portlandlabs.zendesk.com/requests/1809/satisfaction/new/XcCdcOgoowsFMDg8uQO0oRYox?locale=1&intention=4>
Here's a reminder of what your ticket was about:
[image: concrete5]
*concrete5 Community*
Apr 14, 10:41
Hello concrete5 Community,
We'd love to hear what you think of our customer service. Please take a
moment to answer one simple question by clicking either link below:
How would you rate the support you received?
Good, I'm satisfied
<https://portlandlabs.zendesk.com/requests/1809/satisfaction/new/XcCdcOgoowsFMDg8uQO0oRYox?locale=1&intention>
Bad, I'm unsatisfied
<https://portlandlabs.zendesk.com/requests/1809/satisfaction/new/XcCdcOgoowsFMDg8uQO0oRYox?locale=1&intention=4>
Here's a reminder of what your ticket was about:
[image: concrete5]
*concrete5 Community*
Apr 14, 10:41
I am having the same problem but have updated to 2.8.17
Help!!
Help!!
Make sure you don't have other JS errors on your page. Errors on the page can prevent ecommerce from functioning properly.