Problem with closing lightbox image
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Hi,
Thanks for your great add-on. I have setup a few pages with the gallery and all is working well except for when you go to close the lightbox image it opens up a blank page. Any ideas as to what might be causing that?
I've attached a screenshot of the settings.
Thanks....Annette
Thanks for your great add-on. I have setup a few pages with the gallery and all is working well except for when you go to close the lightbox image it opens up a blank page. Any ideas as to what might be causing that?
I've attached a screenshot of the settings.
Thanks....Annette
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Status: | In Progress |
Hi Jz,
Sorry, I replied to your email but you may not have recieved it.
Here is one of the url's of a page that has the gallery.http://www.barmerahotel.com.au/cms/facilities/...
Would really like to get this sorted as I am getting close to finishing the site.
Thank you.
Sorry, I replied to your email but you may not have recieved it.
Here is one of the url's of a page that has the gallery.http://www.barmerahotel.com.au/cms/facilities/...
Would really like to get this sorted as I am getting close to finishing the site.
Thank you.
Hi JZ,
Any assistance with this issue please?
Kind regards
Any assistance with this issue please?
Kind regards
Hi
Sorry for the delay we are usually off on weekends. Have you tried using a default theme perhaps Plain Yogurt theme and see if this occurs? If not then most likely it is your current that is causing this.
JZ
Sorry for the delay we are usually off on weekends. Have you tried using a default theme perhaps Plain Yogurt theme and see if this occurs? If not then most likely it is your current that is causing this.
JZ
Hi JZ,
Sorry but I still haven't solved this problem. I have used the gallery on my own themes on previous sites, but for this site I wanted to try a third party theme and am presuming as you alerted to that it probably is a conflict with that. I have contacted the theme developers and posted a new thread on the general forums but haven't got anywhere.
Are you able to guide me on where I should be looking for the conflict?
The site is getting close to being finished so I need to get this sorted.
Thanks.
Sorry but I still haven't solved this problem. I have used the gallery on my own themes on previous sites, but for this site I wanted to try a third party theme and am presuming as you alerted to that it probably is a conflict with that. I have contacted the theme developers and posted a new thread on the general forums but haven't got anywhere.
Are you able to guide me on where I should be looking for the conflict?
The site is getting close to being finished so I need to get this sorted.
Thanks.
Hi
I see. It is most likely the scripts that exist in their theme which I'm not sure what are those. It would help if they would give light to it because when I check the page there is no obvious error on the scripts used by this add-on. You might want to check with them if they are using a lightbox script or something similar that might have affected this add-on.
Hope that helps.
JZ
I see. It is most likely the scripts that exist in their theme which I'm not sure what are those. It would help if they would give light to it because when I check the page there is no obvious error on the scripts used by this add-on. You might want to check with them if they are using a lightbox script or something similar that might have affected this add-on.
Hope that helps.
JZ
Thanks JZ,
I'll check the files to see if there is another lightbox type script lurking in there, if I can't see anything I'll perhaps contact them again to ask.
Kind regards...Annette
I'll check the files to see if there is another lightbox type script lurking in there, if I can't see anything I'll perhaps contact them again to ask.
Kind regards...Annette
HI JZ,
I've pinpointed where the problem is with the conflict but not exactly sure what to look for. My theme has a functions.js file which controls the mobile menu. When I remove that from the pages that I have your gallery on, the gallery performs like it should eg. the empty page doesn't load when closing the large image. So there must be some conflict with the code in that file and your files.
Would you mind taking a look at it for me to see if you can pinpoint the problem?
I will be putting the website live in the coming days and would like to have this issue sorted. Thanks.
I've pinpointed where the problem is with the conflict but not exactly sure what to look for. My theme has a functions.js file which controls the mobile menu. When I remove that from the pages that I have your gallery on, the gallery performs like it should eg. the empty page doesn't load when closing the large image. So there must be some conflict with the code in that file and your files.
Would you mind taking a look at it for me to see if you can pinpoint the problem?
I will be putting the website live in the coming days and would like to have this issue sorted. Thanks.
Hi JZ,
All fixed, it was some code in the functions.js that was causing the issue. Thanks for your assistance. i love your galllery.
All fixed, it was some code in the functions.js that was causing the issue. Thanks for your assistance. i love your galllery.
Hi
I'm glad you have that fixed. Yes it is most likely caused by other scripts existing in the page.
Hope you had a great holiday celebration.
JZ
I'm glad you have that fixed. Yes it is most likely caused by other scripts existing in the page.
Hope you had a great holiday celebration.
JZ
May I know the URL where your block is installed so I can take a closer look?
JZ