Installation Help

 

JohntheFish replied on Jul 10, 2019 at 3:33 pm Permalink Reply

Has the host changed the php version recently? Could a custom block or addon be incompatible?

You could try setting debug via ftp and see if you get a whoops trace. Edit application/config/generated_overrides/concrete.php
and add/change debug settings to:

debug' => [
        'detail' => 'debug',
        'display_errors' => true,
    ],

MrLindau replied on Jul 10, 2019 at 3:49 pm Permalink Reply

They say that they haven't. I don't know. I did as you suggested and enabled debug.
If you visithttp://www.ellbohojd.se/ now you'll see something different...

Whoops \ Exception \ ErrorException (E_COMPILE_ERROR)
Cannot use Concrete\Core\Foundation\Object as Object because 'Object' is a special class name

MrLindau replied on Jul 10, 2019 at 5:03 pm Permalink Reply

And this is a very small website. I think their just one plugin, a image slider. Nothing fancy at all and nothing custom.

JohntheFish replied on Jul 10, 2019 at 6:51 pm Permalink Reply

That is a php7.2 error.
Your host has updated to php7.2 without telling you.

JohntheFish replied on Jul 10, 2019 at 6:52 pm Permalink Reply

You will need to either
a) manually update c5 to later version
or
b) set php to a lower version, then do an automatic update, then set php back up to 7.2

MrLindau replied on Jul 10, 2019 at 8:13 pm Permalink Reply

hm... so they did... bas***s... anyway I'll spare you the cursing. :)

a) I have tried that, but I realized that the 8.2.1 version is a remote update. Then I guess I just can't swap the root concrete-folder for the latest version because the app(concrete5) isn't reading that folder anyway. It's redirected to:

/updates/concrete5-8.2.1_remote_updater/concrete

or am I wrong?

b) Where do I change that, and what version should I choose?

Thank you for your time, it's very much appreciated!

MrLindau replied on Jul 10, 2019 at 8:20 pm Permalink Reply

I have now swapped the concrete-folder to the most recent version 8.5.1.
But you can try running the upgrade... I get an error there to.

/index.php/tools/required/upgrade

Whoops \ Exception \ ErrorException (E_WARNING)
is_dir(): open_basedir restriction in effect. File(/var/lib/php/sessions) is not within the allowed path(s): (/tmp:/usr/lib/php5:/usr/share/php:/web/se/www.ellbohojd.se)

ConcreteOwl replied on Jul 11, 2019 at 7:37 am Permalink Reply

The upgrade path you used is for pre 5.7 sites (5.6 and earlier)
You should us this path instead

/index.php/ccm/system/upgrade

MrLindau replied on Jul 11, 2019 at 9:36 am Permalink Reply

Just tried that, and now I got this message: (which is the same error)

Whoops \ Exception \ ErrorException (E_WARNING)
is_dir(): open_basedir restriction in effect. File(/var/lib/php/sessions) is not within the allowed path(s): (/tmp:/usr/lib/php5:/usr/share/php:/web/se/www.ellbohojd.se)

JohntheFish replied on Jul 11, 2019 at 3:08 pm Permalink Reply

Have a look through /application/config and remove the item that points it to /updates/... etc. - because your core is now latest in /concrete/
Then run the forced update using the c5 CLI.

MrLindau replied on Jul 11, 2019 at 4:15 pm Permalink Reply 1 Attachment

I found some reference to the update-version.
When I removed that I got to the installation of 8.5.1
but now there are other problems.
Now it doesn't support "Supports concrete5 request URLs "
Is that something new? I didn't complain about that before?

I've attached a picture of the installation screen

MrLindau replied on Jul 11, 2019 at 4:26 pm Permalink Reply 1 Attachment

Pardon me but the first image was faulty and didn't tell all.
Please look at this one instead

ConcreteOwl replied on Jul 12, 2019 at 3:13 pm Permalink Reply

From your image I would say the hosting company has not setup all the required modules for PHP 7.2.
Take up this issue with your hosting company...

MrLindau replied on Jul 16, 2019 at 2:50 pm Permalink Reply

I have been in contact with my technical support. He says that sometimes the upgrade due to hacking attempts, and that they don't tell you before they do it. And going on to say that he can't change anything. That we have the same access level. I have a FTP-account...that is it. So, please, what exactly is PATH_INFO and how can I activate it without access to the server?
I have read some threads here in the forum about a php5.ini file.. but I don't have access to that.

ConcreteOwl replied on Jul 16, 2019 at 9:05 pm Permalink Reply

Try reading this post
https://www.concrete5.org/community/forums/installation/godaddy-inst...

MrLindau replied on Jul 17, 2019 at 7:51 am Permalink Reply

I read that post. I tried adding a php5.ini to my websites root directory but no change. The links to GoDaddys instructions are 404.

textittt replied on Jul 18, 2019 at 7:37 am Permalink Reply

I'm facing the same problem but only on a few pages of apknite, I will try to put a info().php on the site. Can you keep this thread up to date?

IHInc replied on Jul 18, 2019 at 11:52 pm Permalink Reply

the reason why you are having this problem is because PHP is set up to save session files in /var/lib/php/sessions but you are not allowed in that directory:

session.save_path   /var/lib/php/sessions
open_basedir   /tmp:/usr/lib/php5:/usr/share/php:/web/se/www.ellbohojd.se

adjust your php.ini to save sessions in /tmp or add /var/lib/php to open_basedir

MrLindau replied on Jul 21, 2019 at 5:20 pm Permalink Reply

I thought php.ini was located outside my website directory.
I've seen the suggestion to create a php5.ini file, but I don't get that to work.
Where is this php.ini file located, and can I override it in my website directory? If so, how?

MrLindau replied on Jul 21, 2019 at 5:32 pm Permalink Reply

..and I have tried the .htaccess approach with no luck. Just get a 500 Server error.

CMSDeveloper replied on Jul 22, 2019 at 11:19 am Permalink Best Answer Reply

Ditch the webhost, there plenty hosts that not have the outdated open_base_dir activated and you can choose the PHP version.