Since upgrading to Concrete 5 (5.8.4) - we are not able to get the slider to appear to the live site pages;

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We recently needed to update the concrete 5 CMS to 5.8.4 and now the fabulous before & after images with a slider no longer works. On a Mac in Firefox and Chrome, you see the images displayed horizontally over each other when on the 'public' site pages. But if you login to the CMS, and view the page, you see the slider working. Attached is an image file showing it horizontally (See: https://www.brilliantbodywork.com/acne-clinic/acne-treatment)...

Also is attached a screenshot of the same page while logged into the CMS.

Would you be able to help us figure out how we can have this block function correctly?

Thank you,
Pat Mundsack

2 Attachments

Type: Pre-Sale
Status: Resolved
View Replies:
C5DK replied on at Permalink Reply
C5DK
Hi Pat

I have just tried to install the package on Concrete5 8.5.3, and the package works correctly on both Firefox and Chrome on my Windows 10.

So the question is, if the problem you have is only on Mac or there is something going on with the css on the page.

The link for the page on your website gives a 404, so I haven't been able to see what is going on on the page.

/Ronny
patmundsack replied on at Permalink Reply
Hi Ronny - the C5 version on the site is 8.5.4 (not 8.5.3) - and the link to a sample page is:
https://www.brilliantbodywork.com/acne-clinic/acne-treatment)...

Please let me know what you see.

Kind regards,
Pat
patmundsack replied on at Permalink Reply
PS - I noticed the link is has a series of periods being inserted when I save it.

Please remove those to end the URL for the page so it is:https://www.brilliantbodywork.com/acne-clinic/acne-treatment...
patmundsack replied on at Permalink Reply
again - remove the 3 periods from the URL

Thanks
patmundsack replied on at Permalink Reply
It is also happening on Windows based machines.
patmundsack replied on at Permalink Reply
It is also happening on Windows based machines.
C5DK replied on at Permalink Reply
C5DK
Hi Pat

I had a look, and I can see that the TwentyTwenty javascript isn't loading.
I have a feeling it may be the cache that is having a problem.
So what I want you to do is go to the search in the upper bar and search for "Clear cache", go to that page and run it and see if that helps.

If that doesn't help, I would like to get admin access to the site and look deeper in to it.
You can send the login information as a PM, instead of sending it to this support forum.

/Ronny
patmundsack replied on at Permalink Reply
HI Ronny - please email me your direct email. I have tried everything and cleared site cache. No change.

Pat

[email protected]

concrete5 Environment Information

# concrete5 Version
Core Version - 8.5.4
Version Installed - 8.5.4
Database Version - 20200609145307

# Database Information
Version: 5.7.30
SQL Mode:

# concrete5 Packages
C5DK TwentyTwenty Image (1.0.3), Creative (0.9.6), HonestWebsites Simple testimonials (1.0.0), Open Graph Tags Lite (2.1.3), Responsive Theme (2.1.9), Simple Anchor (1.0.1)

# concrete5 Overrides
None

# concrete5 Cache Settings
Block Cache - Off
Overrides Cache - On
Full Page Caching - Off
Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software
Apache

# Server API
litespeed

# PHP Version
5.5.38

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bcmath, bz2, calendar, Core, ctype, curl, date, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, ionCube Loader, json, libxml, litespeed, mbstring, mcrypt, mhash, mysql, mysqli, mysqlnd, openssl, pcntl, pcre, PDO, pdo_mysql, pdo_sqlite, Phar, posix, pspell, readline, Reflection, session, shmop, SimpleXML, soap, sockets, SPL, sqlite3, standard, tokenizer, xml, xmlreader, xmlwriter, Zend OPcache, zip, zlib

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max_execution_time - 3875820019684212736
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - -1
max_input_vars - 1000
memory_limit - 128M
post_max_size - 128M
sql.safe_mode - Off
upload_max_filesize - 128M
ic24.api.max_timeout - 7
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
session.cache_limiter - <i>no value</i>
session.gc_maxlifetime - 7200
soap.wsdl_cache_limit - 5
opcache.max_accelerated_files - 2000
opcache.max_file_size - 0
opcache.max_wasted_percentage - 5
zend_optimizerplus.max_accelerated_files - 2000
zend_optimizerplus.max_file_size - 0
zend_optimizerplus.max_wasted_percentage - 5

Browser User-Agent String

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.116 Safari/537.36

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