Problems submitting records
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For some reason, when I make a change to a record (clicking submit) the "processing" message keeps spinning and the pop-up box never disappears. This isn't a dealbreaker, the record has been submitted and all you have to do is wait a second or two and then close the box, but my customers don't get this.
Any ideas about what may be causing this?
Any ideas about what may be causing this?
| Type: | Discussion |
|---|---|
| Status: | New |
It does this on the back-end? What browser are they using? Do you mind giving me access info?
It's everybody/all browsers. I actually found a workaround that seemed to fix the problem, but I'm not sure why it worked. I turned the option on to have submissions create a new page on the site, submitted the changes, then went back in and undid that change. Now the pop-ups behave correctly. Something about turning that feature on and off again corrected the problem.
I had the same problem on a test site I was working on and I noticed it went away when I turned on the feature to create new pages on submission.
If you would like access to the client site with the problem I can set that up.
I had the same problem on a test site I was working on and I noticed it went away when I turned on the feature to create new pages on submission.
If you would like access to the client site with the problem I can set that up.
Yeah, if you can PM me login info, that would be great. I can't replicate this locally...