Content Disappearing

Permalink Browser Info Environment
We're experiencing an issue with our website where the content added via DCP will suddenly vanish from a page (the block effectively 'resets' itself with no content inside). Is this a known issue, and if so, is there a fix or workaround available? We just upgraded to v. 1.2.3 (from 1.2.2) -- not sure if this was something that was addressed from the previous version?

Type: Pre-Sale
Status: In Progress
jegra
View Replies:
theblockery replied on at Permalink Reply
theblockery
Sorry the addon is causing you trouble. There have been some issues with
utf8 content being saved to databases that are set to "latin" character
encoding, although version 1.2.3 was supposed to have fixed that... so it
might be related or it might be something else (but that's the only issue
that has been reported so far).

The easiest approach to solving this would be if you could give me "CPanel"
access to your site so I can look at the database myself and see what's
going on. Also a C5 admin login would be helpful, and a link to the page
that this problem is occurring on. You can email me that info directly at
jordan@theblockery.com .

If you're unable / unwilling to give me access to the site, that's fine too
-- in that case it probably makes sense to get on a skype call or google
hangout and do some screensharing so I can walk you through the
troubleshooting steps.

Note that I will be out of the office tomorrow (Friday, April 24th), so if
we can't get it resolved today then it will have to wait until Monday (not
sure how critical this issue is for you).

-Jordan Lev
<jordan@theblockery.com

concrete5 Environment Information

# concrete5 Version
5.6.2.1

# concrete5 Packages
Attendance Figures (1.0), Designer Content (3.1.1), Designer Content Pro (1.2.3), Designer Content Pro - Custom Block Storage (1.0), Honeypot (1.0), Lerteco User Importer (1.2.1.2), Login (1.1.1), Page Select Attribute (1.0), tnSpacer (1.3).

# concrete5 Overrides
blocks/news_article, blocks/news_cover, blocks/dcp_news_on_view, blocks/dcp_news_pulse, blocks/dcp_news_people, blocks/jobs_list, blocks/staff_block, blocks/dcp_professional_development, blocks/home_museum_callout, blocks/marketplace_form, blocks/list_block, blocks/search, blocks/guestbook, blocks/calendar_event, blocks/marketplace_category_list, blocks/login, blocks/dcp_news_region, blocks/content, blocks/pag_entry, blocks/landing_page_chips, blocks/form, blocks/news_additional_page_header, blocks/image_collection, blocks/museum_edit_form, blocks/job_post_form, blocks/marketplace_edit_form, blocks/news_ad, blocks/museum_submission_form, blocks/stand_alone_chip, blocks/landing_page_menu_item, blocks/board_member, blocks/autonav, blocks/advocacy_resource_item, blocks/home_event_block, blocks/job_post_edit_form, controllers/dashboard, controllers/profile, elements/pages, helpers/news.php, helpers/marketplace.php, helpers/members.php, helpers/calendar.php, jobs/check_job_posting_status.php, js/ccm_app, js/ccm.app.js, css/ccm.profile.css, models/attribute, single_pages/login.php, single_pages/dashboard, single_pages/register.php, single_pages/profile, single_pages/download_file.php, themes/nema, themes/nema_news, themes/museums, tools/pages

# Server Software
Apache

# Server API
cgi-fcgi

# PHP Version
5.4.39

# PHP Extensions
bcmath, bz2, calendar, cgi-fcgi, Core, ctype, curl, date, dba, dom, enchant, ereg, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mcrypt, mhash, mysql, mysqli, odbc, openssl, pcntl, pcre, PDO, pdo_dblib, pdo_mysql, PDO_ODBC, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, pspell, readline, recode, Reflection, session, shmop, SimpleXML, soap, sockets, SPL, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, Zend Guard Loader, zip, zlib.

# PHP Settings
max_execution_time - 30
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 60
max_input_vars - 1000
memory_limit - 128M
post_max_size - 60M
sql.safe_mode - Off
upload_max_filesize - 10M
ldap.max_links - Unlimited
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
odbc.max_links - Unlimited
odbc.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
pgsql.max_links - Unlimited
pgsql.max_persistent - Unlimited
session.cache_limiter - nocache
session.gc_maxlifetime - 7200
soap.wsdl_cache_limit - 5

Browser User-Agent String

Mozilla/5.0 (Windows NT 6.3; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0

Hide Post Content

This will replace the post content with the message: "Content has been removed by an Administrator"

Hide Content

Request Refund

You may not request a refund that is not currently owned by you.