Indtall/upgrade problem

Permalink Browser Info Environment
Purchased licence and installed long ago, bur have not used it in a while. A warning from my hosting company that I was nearing my inode limit prompted me to go back to this. Tried to upgrade as prompted on my dashboard, but it fails, and in so doing it completely blows away the entire site. (Unexpected error) I have to restore from a backup.

I can see directories and bits for extreme clean in file manager, and according to my profile it is attached to this site, but I noted that it is reported as unassigned here.

Is there some way to remove what seems to be a broken installation and then re-assign and reinstall?

Thanks,

Type: Ticket
Status: Resolved
deoldphart
View Replies:
JohntheFish replied on at Permalink Reply
JohntheFish
I am guessing that you have the full debug error reporting switched off, hence no details in the error message. You may still be able to find some more information in the site log Dashboard > reports > logs. Posting any logged errors here may help me provide more targeted advice.

Extreme Clean is definitely compatible with your core and php versions, but not at the v7.2.0 you have installed. So your suggestion is correct, to uninstall, then install the latest.

To uninstall
- 1. Uninstall the addon in the dashboard
- 2. In your linked marketplace account, go to your respective project page and release the addon from the project

-3. You now have a choice:
- 3a Reinstall latest your site's marketplace installation
OR
- 3b Manually install.

If you opt for 3b, here are my general notes on a manual install

- In your concrete account, find the addon/theme in your Purchase History > Licenses and download. Make sure to scroll down to the most recent version before downloading.
- Then copy the zip to your site /packages/ directory and unzip (not /concrete/packages !!!). This is usually easiest using your host cPanel file manager.
- In your site, visit the Dashboard > Extend page and the theme package will be ready to install or update
deoldphart replied on at Permalink Reply
deoldphart
Thank you John. Excellent advice as always. Followed your instructions and Extreme Clean is now working just fine. (I must have forgotten about the display of the add-ins that allows for uninstall.)
Now I need to go purchase a second copy for a similar site I run.
JohntheFish replied on at Permalink Reply
JohntheFish
Thanks for confirming all is now OK. I will mark this as resolved. Please open a new support request if you need further help.

When you have a few minutes to spare, please post a review.https://marketplace.concretecms.com/marketplace/addons/extreme-clean...

concrete5 Environment Information

# Concrete Version
Core Version - 9.2.4
Version Installed - 9.2.4
Database Version - 20231207100748

# Hostname
krillin-lon.krystal.uk

# Environment
production

# Database Information
Version: 10.6.17-MariaDB-cll-lve-log
SQL Mode: NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION

# Concrete Packages
Cloneamental (0.9.3), Cookies Notice (1.3.2), Elemental Cloner (1.2.4), Extreme Clean (7.2.0), GDPR Cookie Notice (1.0.1), Simple Nav Menu (1.1.1), Touch Gallery 4 (4.0.2), Webli Content PopUp (2.3)

# Concrete Overrides
themes/tbmdelemental/page_not_found.php, themes/tbmdelemental/default.php, themes/tbmdelemental/page_forbidden.php, themes/tbmdelemental/view.php, themes/tbmdelemental/page_theme.php, themes/tbmdelemental/images/background-slider-night-road.png, themes/tbmdelemental/images/background.png, themes/tbmdelemental/images/background-slider-default.png, themes/tbmdelemental/images/background-slider-blue-sky.png, themes/tbmdelemental/images/background-slider-royal.png, themes/tbmdelemental/images, themes/tbmdelemental/left_sidebar.php, themes/tbmdelemental/elements/footer_bottom.php, themes/tbmdelemental/elements/header_top.php, themes/tbmdelemental/elements/footer.php, themes/tbmdelemental/elements/header.php, themes/tbmdelemental/elements, themes/tbmdelemental/blank.php, themes/tbmdelemental/full.php, themes/tbmdelemental/right_sidebar.php, themes/tbmdelemental/thumbnail.png, themes/tbmdelemental/css/styles.xml, themes/tbmdelemental/css/bootstrap-modified.css, themes/tbmdelemental/css/presets/night-road.less, themes/tbmdelemental/css/presets/blue-sky.less, themes/tbmdelemental/css/presets/royal.less, themes/tbmdelemental/css/presets/defaults.less, themes/tbmdelemental/css/presets, themes/tbmdelemental/css/main.less, themes/tbmdelemental/css/build/errors.less, themes/tbmdelemental/css/build/reset.less, themes/tbmdelemental/css/build/search.less, themes/tbmdelemental/css/build/buttons.less, themes/tbmdelemental/css/build/breadcrumb.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/badges.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/print.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/close.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/thumbnails.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/responsive-utilities.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/glyphicons.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/popovers.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/tables.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/navbar.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/normalize.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/utilities.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/buttons.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/forms.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/wells.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/progress-bars.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/alerts.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/labels.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/dropdowns.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/pagination.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/list-group.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/jumbotron.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/carousel.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/variables.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/tooltip.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/scaffolding.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/responsive-embed.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/bootstrap.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/button-groups.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/type.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/panels.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/theme.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/pager.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/navs.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/breadcrumbs.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/modals.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/grid.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/code.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/grid-framework.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/clearfix.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/responsive-visibility.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/gradients.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/resize.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/image.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/reset-filter.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/buttons.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/forms.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/alerts.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/size.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/nav-vertical-align.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/labels.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/vendor-prefixes.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/reset-text.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/opacity.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/table-row.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/pagination.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/list-group.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/progress-bar.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/text-overflow.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/hide-text.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/tab-focus.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/panels.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/nav-divider.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/text-emphasis.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/grid.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/border-radius.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/background-variant.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins/center-block.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/mixins, themes/tbmdelemental/css/build/bootstrap-3.4.1/input-groups.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/media.less, themes/tbmdelemental/css/build/bootstrap-3.4.1/component-animations.less, themes/tbmdelemental/css/build/bootstrap-3.4.1, themes/tbmdelemental/css/build/body.less, themes/tbmdelemental/css/build/footer.less, themes/tbmdelemental/css/build/add-ons/calendar.less, themes/tbmdelemental/css/build/add-ons, themes/tbmdelemental/css/build/pagination.less, themes/tbmdelemental/css/build/content.less, themes/tbmdelemental/css/build/mobile/navigation.less, themes/tbmdelemental/css/build/mobile, themes/tbmdelemental/css/build/fonts/night-road.less, themes/tbmdelemental/css/build/fonts/blue-sky.less, themes/tbmdelemental/css/build/fonts/royal.less, themes/tbmdelemental/css/build/fonts/defaults.less, themes/tbmdelemental/css/build/fonts, themes/tbmdelemental/css/build/blocks/page-list.less, themes/tbmdelemental/css/build/blocks/feature-template-hover-description.less, themes/tbmdelemental/css/build/blocks/image.less, themes/tbmdelemental/css/build/blocks/tags.less, themes/tbmdelemental/css/build/blocks/feature.less, themes/tbmdelemental/css/build/blocks/page-attribute-display.less, themes/tbmdelemental/css/build/blocks/page-list-template-thumbnail-grid.less, themes/tbmdelemental/css/build/blocks/date-navigation.less, themes/tbmdelemental/css/build/blocks/page-title-option-byline.less, themes/tbmdelemental/css/build/blocks/topic-list.less, themes/tbmdelemental/css/build/blocks/page-list-option-buttons.less, themes/tbmdelemental/css/build/blocks/next-previous.less, themes/tbmdelemental/css/build/blocks/image-slider.less, themes/tbmdelemental/css/build/blocks/testimonial.less, themes/tbmdelemental/css/build/blocks/page-title.less, themes/tbmdelemental/css/build/blocks/faq.less, themes/tbmdelemental/css/build/blocks, themes/tbmdelemental/css/build/captcha.less, themes/tbmdelemental/css/build/header.less, themes/tbmdelemental/css/build/miscellaneous-styles.less, themes/tbmdelemental/css/build/mixins.less, themes/tbmdelemental/css/build/custom-design-classes/area-content-accent.less, themes/tbmdelemental/css/build/custom-design-classes/block-sidebar-wrapped.less, themes/tbmdelemental/css/build/custom-design-classes/testimonial-bio.less, themes/tbmdelemental/css/build/custom-design-classes/blog-entry-list.less, themes/tbmdelemental/css/build/custom-design-classes/recent-blog-entry.less, themes/tbmdelemental/css/build/custom-design-classes/block-sidebar-padded.less, themes/tbmdelemental/css/build/custom-design-classes, themes/tbmdelemental/css/build, themes/tbmdelemental/css, themes/tbmdelemental

# Concrete Cache Settings
Block Cache - On
Overrides Cache - On
Full Page Caching - On - If blocks on the particular page allow it.
Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software
LiteSpeed

# Server API
litespeed

# PHP Version
7.4.33

# PHP Extensions
bcmath, bz2, calendar, Core, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, i360, iconv, imap, intl, ionCube Loader, json, ldap, libxml, litespeed, mbstring, mcrypt, mysqli, mysqlnd, odbc, openssl, pcntl, pcre, PDO, pdo_dblib, pdo_mysql, PDO_ODBC, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, pspell, readline, Reflection, session, shmop, SimpleXML, snmp, soap, sockets, SPL, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, timezonedb, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, Zend OPcache, zip, zlib

# PHP Settings
max_execution_time - 120
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 360
max_input_vars - 8000
max_multipart_body_parts - -1
memory_limit - 256M
post_max_size - 512M
upload_max_filesize - 512M
ic24.api.max_timeout - 7
ldap.max_links - Unlimited
mbstring.regex_retry_limit - 1000000
mbstring.regex_stack_limit - 100000
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
odbc.max_links - Unlimited
odbc.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
pgsql.max_links - Unlimited
pgsql.max_persistent - Unlimited
session.cache_limiter - no value
session.gc_maxlifetime - 7200
soap.wsdl_cache_limit - 5
unserialize_max_depth - 4096
opcache.max_accelerated_files - 7963
opcache.max_file_size - 0
opcache.max_wasted_percentage - 5

Browser User-Agent String

Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:124.0) Gecko/20100101 Firefox/124.0

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