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Hi, I've setup your add-on to reply upon submission of a contact form, but I'm not getting a reply email.

Please let me know,
Luca

Type: Discussion
Status: Resolved
ZillionProductions
View Replies:
abcitweb replied on at Permalink Reply
abcitweb
Hi,

Can you please provide some extra information? (Version of concrete5 and the module)

Things you might want to check:
- Version: The add-on only works with version 5.7.5.6 and above.

- The form block must have an e-mail field and the "reply-to" checkbox needs to be checked.

- The e-mail address in the options where to send the submission, can not be the same
- - So if you want to test it, you must use a different e-mail address than which is provided in the form block settings options tabs.
- - Example: In the form block options, you have [email protected] as email address to receive the submissions . The e-mail address filled in the form must be different in order for the module to work.
ZillionProductions replied on at Permalink Reply
ZillionProductions
Hi, thanks for your reply. You can find the Environment info by clicking on the Environment link in the original message ;)

However; the problem is solved. I used the same email in the form as the email used in the Form block options. Once I used another email, I got the reply without delay!

Thanks for taking the time to elaborate!

Cheers,
Luca

concrete5 Environment Information

# concrete5 Version
Core Version - 5.7.5.8
Version Installed - 5.7.5.8
Database Version - 20160412000000

# concrete5 Packages
4Concrete5 Dashboard (0.9.0), 6GL Isotope Gallery (0.9.7), ABC Auto Reply forms (1.0.1), Background Image and Overlay (0.9.4), BannerMagic - Instagram (1.3.0), Deluxe Customizable Twitter Feed (0.9.8), ExchangeCore reCAPTCHA (1.1.1), Fruitful (1.2), Honest Websites Back To Top (1.0.1), HTML5 Audio Player Basic (2.0.5), Long Story Short (0.9.8), Responsive Embed (1.0.0), Spacer (0.9.3), Stack Infinity (1.2.3), Stack Popover (1.2.6), Supermint Theme (3.3.1.3), Thumb Gallery (1.0.3), Twitter Embedded Timeline (0.9.6), Video Pro (1.0.0), Vivid Store (3.1.3).

# concrete5 Overrides
languages/fr_FR/LC_MESSAGES/messages.mo, languages/fr_FR/LC_MESSAGES, languages/fr_FR, languages/fi_FI/LC_MESSAGES/messages.mo, languages/fi_FI/LC_MESSAGES, languages/fi_FI, languages/de_DE/LC_MESSAGES/messages.mo, languages/de_DE/LC_MESSAGES, languages/de_DE, languages/da_DK/LC_MESSAGES/messages.mo, languages/da_DK/LC_MESSAGES, languages/da_DK, languages/el_GR/LC_MESSAGES/messages.mo, languages/el_GR/LC_MESSAGES, languages/el_GR, languages/sl_SI/LC_MESSAGES/messages.mo, languages/sl_SI/LC_MESSAGES, languages/sl_SI, languages/tr_TR/LC_MESSAGES/messages.mo, languages/tr_TR/LC_MESSAGES, languages/tr_TR, languages/sv_SE/LC_MESSAGES/messages.mo, languages/sv_SE/LC_MESSAGES, languages/sv_SE, languages/nl_NL/LC_MESSAGES/messages.mo, languages/nl_NL/LC_MESSAGES, languages/nl_NL, languages/it_IT/LC_MESSAGES/messages.mo, languages/it_IT/LC_MESSAGES, languages/it_IT, languages/ru_RU/LC_MESSAGES/messages.mo, languages/ru_RU/LC_MESSAGES, languages/ru_RU, languages/ja_JP/LC_MESSAGES/messages.mo, languages/ja_JP/LC_MESSAGES, languages/ja_JP, themes/fruitful/inc/footer.php, themes/fruitful/inc, themes/fruitful, languages/fr_FR/LC_MESSAGES/messages.mo, languages/fr_FR/LC_MESSAGES, languages/fr_FR, languages/fi_FI/LC_MESSAGES/messages.mo, languages/fi_FI/LC_MESSAGES, languages/fi_FI, languages/de_DE/LC_MESSAGES/messages.mo, languages/de_DE/LC_MESSAGES, languages/de_DE, languages/da_DK/LC_MESSAGES/messages.mo, languages/da_DK/LC_MESSAGES, languages/da_DK, languages/el_GR/LC_MESSAGES/messages.mo, languages/el_GR/LC_MESSAGES, languages/el_GR, languages/sl_SI/LC_MESSAGES/messages.mo, languages/sl_SI/LC_MESSAGES, languages/sl_SI, languages/tr_TR/LC_MESSAGES/messages.mo, languages/tr_TR/LC_MESSAGES, languages/tr_TR, languages/sv_SE/LC_MESSAGES/messages.mo, languages/sv_SE/LC_MESSAGES, languages/sv_SE, languages/nl_NL/LC_MESSAGES/messages.mo, languages/nl_NL/LC_MESSAGES, languages/nl_NL, languages/it_IT/LC_MESSAGES/messages.mo, languages/it_IT/LC_MESSAGES, languages/it_IT, languages/ru_RU/LC_MESSAGES/messages.mo, languages/ru_RU/LC_MESSAGES, languages/ru_RU, languages/ja_JP/LC_MESSAGES/messages.mo, languages/ja_JP/LC_MESSAGES, languages/ja_JP, themes/fruitful/inc/footer.php, themes/fruitful/inc, themes/fruitful

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - Off
Full Page Caching - Off
Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software
Apache

# Server API
litespeed

# PHP Version
5.3.29

# PHP Extensions
bz2, calendar, Core, ctype, curl, date, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, ionCube Loader, json, libxml, litespeed, mbstring, mcrypt, memcache, mhash, mysql, mysqli, mysqlnd, OAuth, openssl, pcre, PDO, pdo_mysql, pdo_sqlite, Phar, posix, Reflection, session, shmop, SimpleXML, soap, sockets, SPL, SQLite, sqlite3, standard, tokenizer, uploadprogress, xml, xmlreader, xmlrpc, xmlwriter, xsl, Zend Guard Loader, zip, zlib.

# PHP Settings
max_execution_time - 30
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 60
max_input_vars - 1000
memory_limit - 128M
post_max_size - 32M
safe_mode - Off
safe_mode_exec_dir - <i>no value</i>
safe_mode_gid - Off
safe_mode_include_dir - <i>no value</i>
sql.safe_mode - Off
upload_max_filesize - 32M
memcache.max_failover_attempts - 20
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
session.cache_limiter - <i>no value</i>
session.gc_maxlifetime - 7200
soap.wsdl_cache_limit - 5
safe_mode_allowed_env_vars - PHP_
safe_mode_protected_env_vars - LD_LIBRARY_PATH

Browser User-Agent String

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_5) AppleWebKit/601.6.17 (KHTML, like Gecko) Version/9.1.1 Safari/601.6.17

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