If WYSIWYG field used form will not submit and can not see records

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When I setup a form with three fields; one text, one email and one WYSIWYG and put something in the WYSIWYG get field the form will not submit. The Submit button changes to Processing but never finishes. When I use the same form and leave the WYSIWYG field blank the form submits.

Then when I go to the dashboard it says I have two records. When I click on the records tab I get the following error statement " Call to a member function getBlock() on a non-object."

Thanks!

Type: Pre-Sale
Status: In Progress
View Replies:
PhilYoung replied on at Permalink Reply
PhilYoung
Hi,

I see you are using supermint theme. Put your form on a test page that uses the core elemental theme. If it works you have a clash with the theme.
Best
Phil
cmurray2329 replied on at Permalink Reply
That did not work, same results.
cmurray2329 replied on at Permalink Reply
This time I completely removed the old theme and installed a different one from a different source and go the same result.
PhilYoung replied on at Permalink Reply
PhilYoung
Hmm sorry to hear that. I have not been able to get a similar message on my installations. HAve you updated to the latest version 1.2.3? I would also suggest uninstalling and completely deleting the package then clearing c5 cache from systems and settings and then re-installing it. Does it only behave this way on the WYSIWYG field. Have you selected any particular options for that field type?
jgarcia replied on at Permalink Reply
jgarcia
Can you send me a link to the page?
cmurray2329 replied on at Permalink Reply
http://resumetap.com/about

Test for on this page.

I deleted, removed everything from the website and reinstalled and it is now working at home but does perform correctly at my job - maybe it has something to do with the firewall or other security features at work?

Thanks!

Craig
PhilYoung replied on at Permalink Reply
PhilYoung
Hi,
I just ran a test on your page and it processed quickly. As to why it does not work from your work environment - it could well be something to do with the set up there. I will run a 2nd test from a different environment later today.
Best
Phil
PhilYoung replied on at Permalink Reply
PhilYoung
Just ran a test from a windows phone on a mobile network and it worked fine.

concrete5 Environment Information

# concrete5 Version
Core Version - 5.7.5.3
Version Installed - 5.7.5.3
Database Version - 20150731000000

# concrete5 Packages
Addons Lister (2.0.1), Call to Action (1.0.0), Formify (1.1.8), Login/Logout Link (1.0), Spacer (0.9.3), Supermint Theme (3.2.5.5).

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# concrete5 Cache Settings
Block Cache - On
Overrides Cache - On
Full Page Caching - Off
Full Page Cache Lifetime - Every 6 hours (default setting).

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Apache

# Server API
cgi-fcgi

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memory_limit - 256M
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mysql.max_persistent - Unlimited
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session.cache_limiter - <i>no value</i>
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Browser User-Agent String

Mozilla/5.0 (Windows NT 6.2; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0

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