Forms stopped worked correctly - no answer received
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Hi,
We have posted 2 messages to existing support thread for paypal forms with payments but have received no reply or acknowledgement from you.
We don't receive the information on the forms after payment is complete. We get an acknowledgement from Paypal that payment is completed but the complete form is not in the dashboard report. This has been on-going for several days - previously it worked fine and just suddenly stopped and we have customers using these forms all the time and so is urgent.
Can you get back to us??!
We have posted 2 messages to existing support thread for paypal forms with payments but have received no reply or acknowledgement from you.
We don't receive the information on the forms after payment is complete. We get an acknowledgement from Paypal that payment is completed but the complete form is not in the dashboard report. This has been on-going for several days - previously it worked fine and just suddenly stopped and we have customers using these forms all the time and so is urgent.
Can you get back to us??!
| Type: | Pre-Sale |
|---|---|
| Status: | In Progress |
Sorry, can you please PM me a login to your c5 on your site so I can test it?
I'm struggling to see how to PM you. Can you either tell me how to do that or provide an e-mail address please.
Go to my profile and press the Send Message button, thanks.
https://www.concrete5.org/profile/-/view/41416/...
https://www.concrete5.org/profile/-/view/41416/...
It looks like your version of the add-on is 5 versions old. Can I upgrade to the latest version of Forms With PayPal Payment? Or is there a reason you didn't upgrade?
I don't know of any reason. Will it keep all the old information from the forms if we update it?
You won't lose any information. You should always keep all your add-ons up-to-date. I go ahead and upgrade it. In the future, you can upgrade to new versions at:http://www.sportingeventsuk.com/index.php/dashboard/extend/update/...
Please let me know if that resolved the issue. Thanks.
Still not working. Same problem exists.
Also, this new version has the form in a larger nasty bold text for the questions. How can this be changed?
What's the URL of the page with the form?
There are 2 forms in the main:-
http://sportingeventsuk.co.uk/upcoming-events/sporting-events-uk-en...
http://sportingeventsuk.co.uk/upcoming-events/track-athletics-form/...
It's also done it to all pages where there is a form (merchandise page link below):
http://sportingeventsuk.co.uk/merchandise/...
http://sportingeventsuk.co.uk/upcoming-events/sporting-events-uk-en...
http://sportingeventsuk.co.uk/upcoming-events/track-athletics-form/...
It's also done it to all pages where there is a form (merchandise page link below):
http://sportingeventsuk.co.uk/merchandise/...
The styling of the add-on is being changed by custom css that you have in your template. I assume the purpose of that css is for the standard Form block (likehttp://sportingeventsuk.co.uk/contact-us/),... but since it's using some of the same css classes it affects both.
There's an existing problem with the site, that may be related. Can you fix this error and let me know when you're done?
http://sportingeventsuk.co.uk/index.php/dashboard/extend/update/...
They need you to reconnect the site to c5 marketplace.
http://sportingeventsuk.co.uk/index.php/dashboard/extend/update/...
They need you to reconnect the site to c5 marketplace.
Hi, it is connected. Still having the problem. This really does need fixing, it's getting embarrassing now with our customers - three weeks later and no resolution.
This page says that it is not connected to the community. I can't continue until you resolve this:http://sportingeventsuk.co.uk/dashboard/extend/update/...
Checked it again and it says it is connected.
http://www.sportingeventsuk.com/index.php/dashboard/extend/update/
The URL that you just sent is different from the one you gave me earlier. One is .uk and one is .com, that UK one is giving the error of not being connected. Are you using the .com url exclusively now or both urls?
Could you please PM an FTP login I can use?
The PayPal IPN listener is giving an error (you can see on this page:http://www.sportingeventsuk.com/index.php/tools/blocks/form_with_pa... ). I need to figure out why.
Thanks, sorry for the issue.
The PayPal IPN listener is giving an error (you can see on this page:http://www.sportingeventsuk.com/index.php/tools/blocks/form_with_pa... ). I need to figure out why.
Thanks, sorry for the issue.