Player not displaying in some browsers

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I've been using this addon successfully for a number of years. It was noted to me that the player bar is not displaying on a number of browsers. Is there any update that would fix this, or is it just my site?

Type: Discussion
Status: New
justynpride
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concrete5 Environment Information

# concrete5 Version
5.6.3.4

# concrete5 Packages
AddThis (1.0), Advanced Slider (2.0.1), Auto-Nav Pro (1.5.5), Automatic Email Obfuscator (1.2.3), Awkward Slider (1.0.4), Block Wrapper (1.2.5), Books (1.07), Easy tabs (1.7.2), Extreme Clean (1.0), Fancy Image Links (1.3.8), Free Cookies Disclosure (1.0.3), Internationalization (1.3), Media Library (1.7.3), Owl slider Manager (0.9.6), Picmonkey Image Editor (1.01), Prizm Cloud Document Viewer (1.1), Pro Blog (12.4.4), Pro Forms (5.5.0), Pro News (5.1.0), Quickie Player (0.9.1), Sermon Series (1.0), Vimeo Player (1.0.6), Whale Nivo Image Slider (1.2).

# concrete5 Overrides
blocks/pro_event_list, blocks/content1, blocks/promedia, blocks/autonav_pro, blocks/autonav, blocks/power_slider_rigid, elements/profile, elements/header_required.php, elements/files, themes/citp2012.zip, themes/citp2012

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - Off
Full Page Caching - Off

# Server Software
Apache

# Server API
cgi-fcgi

# PHP Version
5.6.30

# PHP Extensions
bcmath, calendar, cgi-fcgi, Core, ctype, curl, date, dom, ereg, exif, fileinfo, filter, ftp, gd, hash, iconv, imagick, imap, json, libxml, mbstring, mcrypt, mhash, mysql, mysqli, mysqlnd, openssl, pcntl, pcre, PDO, pdo_mysql, pdo_sqlite, Phar, posix, readline, Reflection, session, SimpleXML, soap, sockets, SPL, sqlite3, standard, tokenizer, wddx, xml, xmlreader, xmlwriter, xsl, zip, zlib.

# PHP Settings
max_execution_time - 300
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 300
max_input_vars - 10000
memory_limit - 512M
post_max_size - 1024M
sql.safe_mode - Off
upload_max_filesize - 2048M
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
session.cache_limiter - nocache
session.gc_maxlifetime - 7200
soap.wsdl_cache_limit - 5

Browser User-Agent String

Mozilla/5.0 (iPhone; CPU iPhone OS 10_3_1 like Mac OS X) AppleWebKit/603.1.30 (KHTML, like Gecko) Version/10.0 Mobile/14E304 Safari/602.1

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