Package Not Compatable

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Hi guys,
I am a newbie to concrete so please excuse me if I have not followed the process correctly.
I have a dev site
http://www.catalinacc.com.au/dev/...
and purchased the Mega menu version 5.7 and while attempting to download the package I receive the following message.

This package isn't currently available for this version of concrete5. Please contact the maintainer of this package for assistance.

Have I purchased the correct version or is there something else I need to do.

Thanks.

Ray

Type: Ticket
Status: In Progress
rayron
View Replies:
jb1 replied on at Permalink Reply
jb1
Hi,
I've checked your site and it looks like it's definitely a 5.7+ installation so you've purchased the right Mega Menu (there's 2 versions - one for 5.6 and older, and another for 5.7+).

I'd suggest trying to install the package manually: download the zip file (from the Concrete5.org website) and uploading to your "packages" folder on your website and then extracting it. There's an article which explains the steps:
https://www.concrete5.org/marketplace/how_to_install_add_ons_and_the...

Hope this helps.

JB
rayron replied on at Permalink Reply
rayron
Thanks for the answer but I can't seem to find the manual download link for this addon.
Can yo assist?

Ray
jb1 replied on at Permalink Reply
jb1
Go here and click download next to the appropriate package :

http://www.concrete5.org/profile/orders/...
rayron replied on at Permalink Reply
rayron
Hi guys. Did an update to the concrete5 version
In now can be downloaded and added to the site.

The only issue now is when adding a block to the site, when I go to save it i receive

After installing an addon, i can add it to the application.
I am receiving a message.
"403 Forbidden Access to this resource on the server is denied! Proudly powered by LiteSpeed Web ServerPlease be advised that LiteSpeed Technologies Inc. is not a web hosting company and, as such, has no control over content found on this site. “

Any ideas?

Ray
jb1 replied on at Permalink Reply
jb1
Hi Ray,
It sounds like a file permission issue. LightSpeed is the web server software (like Apache), so if it can't access a specific file it would throw that error. Take a look at the error logs to find the offending file. If you're not experienced in this area, try contacting your hosting provider.

Hope this helps.

JB

concrete5 Environment Information

# concrete5 Version
Core Version - 5.7.4.2
Version Installed - 5.7.4.2
Database Version - 20150504000000

Browser User-Agent String

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36

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