Class 'Concrete\Package\CcOptinPro\Src\Model\' not found

Permalink Browser Info Environment
My client made an edit on one of his campaigns and crashed the site. It kept coming up with this error: Class 'Concrete\Package\CcOptinPro\Src\Model\' not found on public_html/­packages/­cc_optin_pro/­src/­Model/­CcOptinModel.php 11.

When echoing out the params for the create method on ­CcOptinModel all of them were empty. He has no active campaigns at the moment. I tried changing the settings to active, inactive, etc but no luck. I do see two deleted campaigns in the database.

I temporarily commented out the on_page_view event listener to get his site running again. Any help would be appreciated.

Type: Pre-Sale
Status: New
afixia
View Replies:

concrete5 Environment Information

# concrete5 Version
Core Version - 5.7.5.13
Version Installed - 5.7.5.13
Database Version - 20160615000000

# concrete5 Packages
Accessible Space (1.0), Afixia: SEO Redirects (0.9.9.2), Block Designer (2.6.3), Block Designer Pro (2.7.1), Migration Tool (0.5.4), Noindex Before Launch (1.1), Opt-In Pro (0.9.17), Page Selector Attribute (2.0), Touch Gallery (2.2), Whale OWL Carousel (2.5.7.7)

# concrete5 Overrides
blocks/staff_accordion/controller.php, blocks/staff_accordion/db.xml, blocks/staff_accordion/js_form/handlebars-helpers.js, blocks/staff_accordion/js_form/handlebars-v4.0.4.js, blocks/staff_accordion/js_form, blocks/staff_accordion/form.php, blocks/staff_accordion/icon.png, blocks/staff_accordion/auto.js, blocks/staff_accordion/view.php, blocks/staff_accordion/config.json, blocks/staff_accordion/edit.php, blocks/staff_accordion/add.php, blocks/staff_accordion/css_form/repeatable-ft.form.css, blocks/staff_accordion/css_form, blocks/staff_accordion/composer.php, blocks/staff_accordion, blocks/page_list/templates/services_results/view.php, blocks/page_list/templates/services_results/view.css, blocks/page_list/templates/services_results, blocks/page_list/templates/senior_housing_results/view.php, blocks/page_list/templates/senior_housing_results/view.css, blocks/page_list/templates/senior_housing_results, blocks/page_list/templates/accessible_housing_results/view.php, blocks/page_list/templates/accessible_housing_results/view.css, blocks/page_list/templates/accessible_housing_results, blocks/page_list/templates, blocks/page_list, blocks/search_result_item/controller.php, blocks/search_result_item/db.xml, blocks/search_result_item/form.php, blocks/search_result_item/icon.png, blocks/search_result_item/view.php, blocks/search_result_item/config.json, blocks/search_result_item/edit.php, blocks/search_result_item/add.php, blocks/search_result_item/composer.php, blocks/search_result_item, blocks/detail_image_gallery/controller.php, blocks/detail_image_gallery/db.xml, blocks/detail_image_gallery/form.php, blocks/detail_image_gallery/icon.png, blocks/detail_image_gallery/view.php, blocks/detail_image_gallery/config.json, blocks/detail_image_gallery/edit.php, blocks/detail_image_gallery/add.php, blocks/detail_image_gallery/composer.php, blocks/detail_image_gallery, blocks/content/templates/f_call_to_action.php, blocks/content/templates, blocks/content, blocks/autonav/templates/f_top_bar_off_canvas.php, blocks/autonav/templates/sitemap.php, blocks/autonav/templates/f_side_nav_right.php, blocks/autonav/templates/f_list_without_bullets.php, blocks/autonav/templates/f_off_canvas.php, blocks/autonav/templates/f_breadcrumbs.php, blocks/autonav/templates/f_top_bar.php, blocks/autonav/templates/f_side_nav_left.php, blocks/autonav/templates, blocks/autonav, blocks/sidebar_selects/controller.php, blocks/sidebar_selects/db.xml, blocks/sidebar_selects/form.php, blocks/sidebar_selects/icon.png, blocks/sidebar_selects/view.js, blocks/sidebar_selects/go.png, blocks/sidebar_selects/view.php, blocks/sidebar_selects/view.css, blocks/sidebar_selects/config.json, blocks/sidebar_selects/edit.php, blocks/sidebar_selects/add.php, blocks/sidebar_selects/composer.php, blocks/sidebar_selects, blocks/youtube/templates/f_flex_video.php, blocks/youtube/templates, blocks/youtube, blocks/bottom_links/controller.php, blocks/bottom_links/db.xml, blocks/bottom_links/form.php, blocks/bottom_links/icon.png, blocks/bottom_links/view.php, blocks/bottom_links/config.json, blocks/bottom_links/edit.php, blocks/bottom_links/add.php, blocks/bottom_links/composer.php, blocks/bottom_links, blocks/picture_title/controller.php, blocks/picture_title/db.xml, blocks/picture_title/form.php, blocks/picture_title/icon.png, blocks/picture_title/view.php, blocks/picture_title/config.json, blocks/picture_title/edit.php, blocks/picture_title/add.php, blocks/picture_title/composer.php, blocks/picture_title, blocks/form/templates/f_forms.php, blocks/form/templates, blocks/form, blocks/manual_search_result/controller.php, blocks/manual_search_result/db.xml, blocks/manual_search_result/form.php, blocks/manual_search_result/icon.png, blocks/manual_search_result/view.php, blocks/manual_search_result/config.json, blocks/manual_search_result/edit.php, blocks/manual_search_result/add.php, blocks/manual_search_result/composer.php, blocks/manual_search_result, blocks/test/controller.php, blocks/test/db.xml, blocks/test/js_form/handlebars-helpers.js, blocks/test/js_form/handlebars-v4.0.4.js, blocks/test/js_form, blocks/test/form.php, blocks/test/icon.png, blocks/test/auto.js, blocks/test/view.php, blocks/test/config.json, blocks/test/edit.php, blocks/test/add.php, blocks/test/css_form/repeatable-ft.form.css, blocks/test/css_form, blocks/test/composer.php, blocks/test, blocks/search/templates/f_search.php, blocks/search/templates, blocks/search, blocks/whale_owl_carousel/templates/asi_home/view.php, blocks/whale_owl_carousel/templates/asi_home, blocks/whale_owl_carousel/templates, blocks/whale_owl_carousel, controllers/single_page/dashboard/files/whale_owl_carousel.php, controllers/single_page/dashboard/files, controllers/single_page/dashboard, controllers/single_page, languages/es_PE/LC_MESSAGES/messages.mo, languages/es_PE/LC_MESSAGES, languages/es_PE, languages/es_ES/LC_MESSAGES/messages.mo, languages/es_ES/LC_MESSAGES, languages/es_ES, languages/tr_TR/LC_MESSAGES/messages.mo, languages/tr_TR/LC_MESSAGES, languages/tr_TR, languages/fi_FI/LC_MESSAGES/messages.mo, languages/fi_FI/LC_MESSAGES, languages/fi_FI, languages/pl_PL/LC_MESSAGES/messages.mo, languages/pl_PL/LC_MESSAGES, languages/pl_PL, languages/nb_NO/LC_MESSAGES/messages.mo, languages/nb_NO/LC_MESSAGES, languages/nb_NO, languages/nl_NL/LC_MESSAGES/messages.mo, languages/nl_NL/LC_MESSAGES, languages/nl_NL, languages/en_GB/LC_MESSAGES/messages.mo, languages/en_GB/LC_MESSAGES, languages/en_GB, languages/ru_RU/LC_MESSAGES/messages.mo, languages/ru_RU/LC_MESSAGES, languages/ru_RU, languages/pt_BR/LC_MESSAGES/messages.mo, languages/pt_BR/LC_MESSAGES, languages/pt_BR, languages/de_DE/LC_MESSAGES/messages.mo, languages/de_DE/LC_MESSAGES, languages/de_DE, languages/fr_FR/LC_MESSAGES/messages.mo, languages/fr_FR/LC_MESSAGES, languages/fr_FR, languages/sv_SE/LC_MESSAGES/messages.mo, languages/sv_SE/LC_MESSAGES, languages/sv_SE, languages/el_GR/LC_MESSAGES/messages.mo, languages/el_GR/LC_MESSAGES, languages/el_GR, languages/it_IT/LC_MESSAGES/messages.mo, languages/it_IT/LC_MESSAGES, languages/it_IT, languages/ja_JP/LC_MESSAGES/messages.mo, languages/ja_JP/LC_MESSAGES, languages/ja_JP, languages/cs_CZ/LC_MESSAGES/messages.mo, languages/cs_CZ/LC_MESSAGES, languages/cs_CZ, languages/da_DK/LC_MESSAGES/messages.mo, languages/da_DK/LC_MESSAGES, languages/da_DK, languages/es_PY/LC_MESSAGES/messages.mo, languages/es_PY/LC_MESSAGES, languages/es_PY, single_pages/dashboard/files/whale_owl_carousel/view.php, single_pages/dashboard/files/whale_owl_carousel, single_pages/dashboard/files, single_pages/dashboard, blocks/staff_accordion/controller.php, blocks/staff_accordion/db.xml, blocks/staff_accordion/js_form/handlebars-helpers.js, blocks/staff_accordion/js_form/handlebars-v4.0.4.js, blocks/staff_accordion/js_form, blocks/staff_accordion/form.php, blocks/staff_accordion/icon.png, blocks/staff_accordion/auto.js, blocks/staff_accordion/view.php, blocks/staff_accordion/config.json, blocks/staff_accordion/edit.php, blocks/staff_accordion/add.php, blocks/staff_accordion/css_form/repeatable-ft.form.css, blocks/staff_accordion/css_form, blocks/staff_accordion/composer.php, blocks/staff_accordion, blocks/page_list/templates/services_results/view.php, blocks/page_list/templates/services_results/view.css, blocks/page_list/templates/services_results, blocks/page_list/templates/senior_housing_results/view.php, blocks/page_list/templates/senior_housing_results/view.css, blocks/page_list/templates/senior_housing_results, blocks/page_list/templates/accessible_housing_results/view.php, blocks/page_list/templates/accessible_housing_results/view.css, blocks/page_list/templates/accessible_housing_results, blocks/page_list/templates, blocks/page_list, blocks/search_result_item/controller.php, blocks/search_result_item/db.xml, blocks/search_result_item/form.php, blocks/search_result_item/icon.png, blocks/search_result_item/view.php, blocks/search_result_item/config.json, blocks/search_result_item/edit.php, blocks/search_result_item/add.php, blocks/search_result_item/composer.php, blocks/search_result_item, blocks/detail_image_gallery/controller.php, blocks/detail_image_gallery/db.xml, blocks/detail_image_gallery/form.php, blocks/detail_image_gallery/icon.png, blocks/detail_image_gallery/view.php, blocks/detail_image_gallery/config.json, blocks/detail_image_gallery/edit.php, blocks/detail_image_gallery/add.php, blocks/detail_image_gallery/composer.php, blocks/detail_image_gallery, blocks/content/templates/f_call_to_action.php, blocks/content/templates, blocks/content, blocks/autonav/templates/f_top_bar_off_canvas.php, blocks/autonav/templates/sitemap.php, blocks/autonav/templates/f_side_nav_right.php, blocks/autonav/templates/f_list_without_bullets.php, blocks/autonav/templates/f_off_canvas.php, blocks/autonav/templates/f_breadcrumbs.php, blocks/autonav/templates/f_top_bar.php, blocks/autonav/templates/f_side_nav_left.php, blocks/autonav/templates, blocks/autonav, blocks/sidebar_selects/controller.php, blocks/sidebar_selects/db.xml, blocks/sidebar_selects/form.php, blocks/sidebar_selects/icon.png, blocks/sidebar_selects/view.js, blocks/sidebar_selects/go.png, blocks/sidebar_selects/view.php, blocks/sidebar_selects/view.css, blocks/sidebar_selects/config.json, blocks/sidebar_selects/edit.php, blocks/sidebar_selects/add.php, blocks/sidebar_selects/composer.php, blocks/sidebar_selects, blocks/youtube/templates/f_flex_video.php, blocks/youtube/templates, blocks/youtube, blocks/bottom_links/controller.php, blocks/bottom_links/db.xml, blocks/bottom_links/form.php, blocks/bottom_links/icon.png, blocks/bottom_links/view.php, blocks/bottom_links/config.json, blocks/bottom_links/edit.php, blocks/bottom_links/add.php, blocks/bottom_links/composer.php, blocks/bottom_links, blocks/picture_title/controller.php, blocks/picture_title/db.xml, blocks/picture_title/form.php, blocks/picture_title/icon.png, blocks/picture_title/view.php, blocks/picture_title/config.json, blocks/picture_title/edit.php, blocks/picture_title/add.php, blocks/picture_title/composer.php, blocks/picture_title, blocks/form/templates/f_forms.php, blocks/form/templates, blocks/form, blocks/manual_search_result/controller.php, blocks/manual_search_result/db.xml, blocks/manual_search_result/form.php, blocks/manual_search_result/icon.png, blocks/manual_search_result/view.php, blocks/manual_search_result/config.json, blocks/manual_search_result/edit.php, blocks/manual_search_result/add.php, blocks/manual_search_result/composer.php, blocks/manual_search_result, blocks/test/controller.php, blocks/test/db.xml, blocks/test/js_form/handlebars-helpers.js, blocks/test/js_form/handlebars-v4.0.4.js, blocks/test/js_form, blocks/test/form.php, blocks/test/icon.png, blocks/test/auto.js, blocks/test/view.php, blocks/test/config.json, blocks/test/edit.php, blocks/test/add.php, blocks/test/css_form/repeatable-ft.form.css, blocks/test/css_form, blocks/test/composer.php, blocks/test, blocks/search/templates/f_search.php, blocks/search/templates, blocks/search, blocks/whale_owl_carousel/templates/asi_home/view.php, blocks/whale_owl_carousel/templates/asi_home, blocks/whale_owl_carousel/templates, blocks/whale_owl_carousel, controllers/single_page/dashboard/files/whale_owl_carousel.php, controllers/single_page/dashboard/files, controllers/single_page/dashboard, controllers/single_page, languages/es_PE/LC_MESSAGES/messages.mo, languages/es_PE/LC_MESSAGES, languages/es_PE, languages/es_ES/LC_MESSAGES/messages.mo, languages/es_ES/LC_MESSAGES, languages/es_ES, languages/tr_TR/LC_MESSAGES/messages.mo, languages/tr_TR/LC_MESSAGES, languages/tr_TR, languages/fi_FI/LC_MESSAGES/messages.mo, languages/fi_FI/LC_MESSAGES, languages/fi_FI, languages/pl_PL/LC_MESSAGES/messages.mo, languages/pl_PL/LC_MESSAGES, languages/pl_PL, languages/nb_NO/LC_MESSAGES/messages.mo, languages/nb_NO/LC_MESSAGES, languages/nb_NO, languages/nl_NL/LC_MESSAGES/messages.mo, languages/nl_NL/LC_MESSAGES, languages/nl_NL, languages/en_GB/LC_MESSAGES/messages.mo, languages/en_GB/LC_MESSAGES, languages/en_GB, languages/ru_RU/LC_MESSAGES/messages.mo, languages/ru_RU/LC_MESSAGES, languages/ru_RU, languages/pt_BR/LC_MESSAGES/messages.mo, languages/pt_BR/LC_MESSAGES, languages/pt_BR, languages/de_DE/LC_MESSAGES/messages.mo, languages/de_DE/LC_MESSAGES, languages/de_DE, languages/fr_FR/LC_MESSAGES/messages.mo, languages/fr_FR/LC_MESSAGES, languages/fr_FR, languages/sv_SE/LC_MESSAGES/messages.mo, languages/sv_SE/LC_MESSAGES, languages/sv_SE, languages/el_GR/LC_MESSAGES/messages.mo, languages/el_GR/LC_MESSAGES, languages/el_GR, languages/it_IT/LC_MESSAGES/messages.mo, languages/it_IT/LC_MESSAGES, languages/it_IT, languages/ja_JP/LC_MESSAGES/messages.mo, languages/ja_JP/LC_MESSAGES, languages/ja_JP, languages/cs_CZ/LC_MESSAGES/messages.mo, languages/cs_CZ/LC_MESSAGES, languages/cs_CZ, languages/da_DK/LC_MESSAGES/messages.mo, languages/da_DK/LC_MESSAGES, languages/da_DK, languages/es_PY/LC_MESSAGES/messages.mo, languages/es_PY/LC_MESSAGES, languages/es_PY, single_pages/dashboard/files/whale_owl_carousel/view.php, single_pages/dashboard/files/whale_owl_carousel, single_pages/dashboard/files, single_pages/dashboard

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - On
Full Page Caching - Off
Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software
Apache/2.4.41 (cPanel) OpenSSL/1.1.1f mod_bwlimited/1.4 mod_fcgid/2.3.9

# Server API
cgi-fcgi

# PHP Version
5.6.40

# PHP Extensions
bcmath, calendar, cgi-fcgi, Core, ctype, curl, date, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, ionCube Loader, json, libxml, mbstring, mcrypt, mhash, mysql, mysqli, mysqlnd, openssl, pcntl, pcre, PDO, pdo_mysql, pdo_sqlite, Phar, posix, readline, Reflection, session, SimpleXML, sockets, SPL, sqlite3, standard, tokenizer, wddx, xml, xmlreader, xmlwriter, xsl, Zend Guard Loader, Zend OPcache, zip, zlib

# PHP Settings
max_execution_time - 90
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 60
max_input_vars - 1000
memory_limit - 256M
post_max_size - 20M
sql.safe_mode - Off
upload_max_filesize - 50M
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
session.cache_limiter - <i>no value</i>
session.gc_maxlifetime - 1440
opcache.max_accelerated_files - 2000
opcache.max_file_size - 0
opcache.max_wasted_percentage - 5
zend_optimizerplus.max_accelerated_files - 2000
zend_optimizerplus.max_file_size - 0
zend_optimizerplus.max_wasted_percentage - 5

Browser User-Agent String

Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:74.0) Gecko/20100101 Firefox/74.0

Hide Post Content

This will replace the post content with the message: "Content has been removed by an Administrator"

Hide Content

Request Refund

You may not request a refund that is not currently owned by you.