Error message when loading

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After I upload the Pro_blog package and go the Add Functionality page, I get the following error message:

Warning: require_once(/var/www/html/packages/problog/controller.php): failed to open stream: Permission denied in /var/www/html/concrete/core/libraries/loader.php on line 328

Fatal error: require_once(): Failed opening required '/var/www/html/packages/problog/controller.php' (include_path='/var/www/html/libraries/3rdparty:/var/www/html/concrete/libraries/3rdparty:.:/usr/share/php:/usr/share/pear') in /var/www/html/concrete/core/libraries/loader.php on line 328

Does anyone know how to fix this error?

Thanks!

Type: Discussion
Status: In Progress
mengle123
View Replies:
RadiantWeb replied on at Permalink Reply
RadiantWeb
Hi there,

This is an auto responder to let you know that your support ticket has been forwarded to our entire support team at RadiantWeb!

Support tickets are reviewed Mondays thru Fridays 9am to 9pm & Saturdays 9am to 12pm EST.

A support team member will be following up with you as soon as possible.

Thank for supporting RadiantWeb Products!

RadiantWeb Support
http://goradiantweb.com
mengle123 replied on at Permalink Reply
mengle123
Hi,
I posted this error message a week ago and really needed some help to solve this problem. Will you be getting to my inquiry soon?

Thank you -
mengle123 replied on at Permalink Reply
mengle123
Does anyone have any information on this?
RadiantWeb replied on at Permalink Reply
RadiantWeb
Hi, sounds like you will want to go to your C5 profile here on this site and go to your projects area and release the addon from the project. Once you do so, you can go to your transactions -> licenses area and manually download the addon and FTP it to your web server's /packages folder of your C5 site. Once doing so you should be fine. Or, you can post a support ticket in the main C5 support area as this is not anything that we can help you with. i.e. - this is Concrete5 issue, not an addon issue here.

ChadStrat

concrete5 Environment Information

# concrete5 Version
5.6.3.1

# concrete5 Packages
Bootstrap Carousel (3.0.0.1), Designer Content (3.1.1), Karma (1.1.0), YouTube Channel (1.3.17), Youtube Gallery (1.1), Youtube Max (1.0.1).

# concrete5 Overrides
blocks/autonav, blocks/services_block, blocks/homepage_box, blocks/package_deal, languages/de_DE, languages/nb_NO, languages/it_IT, languages/es_AR, languages/zh_CN, languages/sk_SK, languages/es_ES, languages/es_PE, languages/el_GR, languages/sv_SE, languages/es_MX, languages/sl_SI, languages/nl_NL, languages/ja_JP, languages/cs_CZ, languages/ru_RU, languages/pt_PT, languages/fr_FR, languages/vi_VN, languages/tr_TR, languages/he_IL, languages/zh_TW, languages/fa_IR, languages/ar, languages/ro_RO, languages/da_DK, languages/fi_FI, themes/epb_theme

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - On
Full Page Caching - Off

# Server Software
Apache/2.4.7 (Ubuntu)

# Server API
apache2handler

# PHP Version
5.5.9-1ubuntu4.3

# PHP Extensions
apache2handler, bcmath, bz2, calendar, Core, ctype, date, dba, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, json, libxml, mbstring, mcrypt, mhash, mysql, mysqli, openssl, pcre, PDO, pdo_mysql, Phar, posix, readline, Reflection, session, shmop, SimpleXML, soap, sockets, SPL, standard, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xml, xmlreader, xmlwriter, Zend OPcache, zip, zlib.

# PHP Settings
max_execution_time - 30
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 60
max_input_vars - 1000
memory_limit - 128M
post_max_size - 50M
sql.safe_mode - Off
upload_max_filesize - 100M
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
session.cache_limiter - nocache
session.gc_maxlifetime - 7200
soap.wsdl_cache_limit - 5
opcache.max_accelerated_files - 2000
opcache.max_file_size - 0
opcache.max_wasted_percentage - 5

Browser User-Agent String

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_2) AppleWebKit/537.75.14 (KHTML, like Gecko) Version/7.0.3 Safari/537.75.14

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