Client bought old version, not the 5.7 version

Permalink Browser Info Environment
My client bought the old version instead of the one we need to run on concrete5 5.7. How can I either get them switched, or get them a refund so they can buy the correct version?

Type: Pre-Sale
Status: In Progress
View Replies:
RadiantWeb replied on at Permalink Reply
need username and purchase date and I can refund that for you.
cyborgk replied on at Permalink Reply
Hello, here is the information:

Monday, April 20, 2015
User: cpurx
ORDER NUMBER : #120344

concrete5 Environment Information


Browser User-Agent String

Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.90 Safari/537.36

Hide Post Content

This will replace the post content with the message: "Content has been removed by an Administrator"

Hide Content

Request Refund

You have not specified a license for this support ticket. You must have a valid license assigned to a support ticket to request a refund.