$35.00 Support Ticket

Permalink Browser Info Environment
I know you are all super busy at RadiantWeb, but i have a couple of issues I need resolving with ProForms and wanted to ask how best to get these sorted out. I am happy to purchase a $35 support ticket if necessary but before I do I wanted confirmation these issues are covered under the support ticket.

I have attached a JPEG outlining the issues.

Firstly I would like to stop the </br> tags being displayed in the Form Results CSV file.
This appears to be an issue/bug with the 'Select' question type.

Secondly, within the 'Review Form Entry' the date format appears as Y-m-d. Is there a way to get it to display as d-m-Y. I have managed to reformat most of the proform date displays by editing the site.php file but it will not touch the dates in the'Review Form Entry'.

If you could let me know if these problems would be covered by purchasing a support ticket that would be great.

Kind regards
Luke Davies

2 Attachments

Type: Pre-Sale
Status: In Progress
View Replies:
RadiantWeb replied on at Permalink Reply
Hi there, this is an auto-responder to let you know that your support request has been forwarded to our entire team at RadiantWeb.

Support tickets are reviewed Mondays thru Fridays 9am to 9pm & Saturdays 9am to 12pm EST. A support team member will be following up with you as soon as possible.

RadiantWeb replied on at Permalink Reply
try adding the following just after line 87 of /packages/proforms/elements/dashboard/proforms/search/search_results_export.php and let me know if that helps with the br issue.

$val = str_replace('<br/>',"\n",$val);

for the date, you simply need to add a define in your config site.php file for DATE_APP_GENERIC_MDYT formatted however you wish.

studio108 replied on at Permalink Reply
Hi Chad,

thank you so much the code removed the <br/> tags from the exported CSV file!
I really do appreciate your help on this.

In regards to the date format I have this currently configured in the config.php file

define('DATE_APP_GENERIC_MDYT','j/n/Y \a\t g:ia');
define('DATE_APP_GENERIC_MDYT_FULL','dS F Y \a\t g:ia');
define('DATE_APP_DATE_PICKER', 'dd-mm-yy');

It corrects the formatting everywhere except within the 'Review Form Entry' page for some strange reason?

I will continue trying to fix this but if you see any errors in the above code please just let me know.

Again a BIG thank you for you help!

csld replied on at Permalink Reply
I have just tried fixing this bug using your advice and ti did not work. What is the next step to fixing this bug?
studio108 replied on at Permalink Reply
Hi, if you are referring to the date formating. I never managed to solve the issue.
csld replied on at Permalink Reply
Sorry I was referring to the <br> tags. The date on our site put its self right after changing it in the core files.

concrete5 Environment Information

# concrete5 Version

# concrete5 Packages
Ajax Form (1.3), Automatic Email Obfuscator (1.2.3), Extended Search (1.0), Fancy Image Links (1.3.8), Form Tableless Layout (1.2.1), Hidden Reference Field For Proforms (1.0), Manual Nav (1.3), Page password (1.1.4), Page Properties (1.0.1), Parent Link (1.0), Pro Blog (12.4.4), Pro Events (11.1.0), Pro Forms (7.5.9), Responsive Image (1.0.1), Restore Automated Jobs (1.3), Social Icons (1.2), Tweetcrete (1.6.8), Whale Nivo Image Slider (1.2).

# concrete5 Overrides
blocks/problog_list, blocks/page_list, blocks/date_nav, blocks/proforms_display, blocks/autonav, blocks/content, languages/en_GB, mail/advanced_notification.php, single_pages/page_not_found.php, themes/Windhager_template

# concrete5 Cache Settings
Block Cache - Off
Overrides Cache - Off
Full Page Caching - Off

# Server Software

# Server API

# PHP Version

# PHP Extensions
bcmath, bz2, calendar, cgi-fcgi, Core, ctype, curl, date, dom, ereg, exif, filter, ftp, gd, gettext, hash, iconv, imap, ionCube Loader, json, libxml, mbstring, mcrypt, mysql, mysqli, openssl, pcre, PDO, pdo_mysql, pdo_sqlite, Phar, posix, pspell, Reflection, session, SimpleXML, soap, sockets, SourceGuardian, SPL, SQLite, sqlite3, standard, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, Zend Guard Loader, zip, zlib.

# PHP Settings
max_execution_time - 300

Browser User-Agent String

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.111 Safari/537.36

Hide Post Content

This will replace the post content with the message: "Content has been removed by an Administrator"

Hide Content

Request Refund

You may not request a refund that is not currently owned by you.