Proforms glitching on Mozilla Firefox

Permalink Browser Info Environment

We have a Proform accessible on our site and are finding that with Mozilla, it often glitches. Is there anyway we can improve this for our users?

Type: Pre-Sale
Status: In Progress
View Replies:
RadiantWeb replied on at Permalink Reply
Hi there, this is an auto-responder to let you know that your support request has been forwarded to our entire team at RadiantWeb.

Support tickets are reviewed Mondays thru Fridays 9am to 9pm & Saturdays 9am to 12pm EST. A support team member will be following up with you as soon as possible.

emilysaarloos replied on at Permalink Reply
I haven't heard anything from you. I would appreciate your help.
emilysaarloos replied on at Permalink Reply
Here are some of the issues that I'm having:

- form questions will take time to load my answer (I will click a drop down menu option, but the list doesn't close for a minute or two)
- checkboxes won't stay checked or they will uncheck themselves
- conditional questions don't show up when they are supposed to
- sometimes, the Script on the page will stop responding
- if I can get that far, I can't "submit" the form; the loading bars are there but never send

concrete5 Environment Information

# concrete5 Version

# concrete5 Packages
Designer Content (3.1.1), Email Obfuscator (2.0), FlexSlider (, Item Calendar (2.1.1), NKFont Resizer (1.0), Page Redirect (1.4), Page Selector Attribute (1.1), Pro Forms (7.5.6), reCAPTCHA (1.1), Redeemer Financial Aid (0.9.2).

# concrete5 Overrides
blocks/search, blocks/form, blocks/page_list, blocks/autonav, controllers/register.php, controllers/login.php, helpers/redeemer.php, libraries/3rdparty, models/workflow, single_pages/register.php, single_pages/login.php, single_pages/fadump.php, themes/redeemer, tools/eventdata.php

# Server Software
Apache/2.2.27 (Unix) mod_ssl/2.2.27 OpenSSL/1.0.1e-fips mod_bwlimited/1.4

# Server API

# PHP Version

# PHP Extensions
bcmath, calendar, cgi-fcgi, Core, ctype, curl, date, dom, ereg, filter, ftp, gd, hash, iconv, imap, json, libxml, mbstring, mcrypt, mysql, mysqli, mysqlnd, openssl, pcre, PDO, pdo_mysql, pdo_sqlite, Phar, posix, Reflection, session, SimpleXML, soap, sockets, SPL, sqlite3, standard, tokenizer, xml, xmlreader, xmlwriter, zip, zlib.

# PHP Settings
max_execution_time - 160
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 60
max_input_vars - 1000
memory_limit - 256M
post_max_size - 100M
sql.safe_mode - Off
upload_max_filesize - 100M
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
session.cache_limiter - nocache
session.gc_maxlifetime - 7200
soap.wsdl_cache_limit - 5

Browser User-Agent String

Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.91 Safari/537.36

Hide Post Content

This will replace the post content with the message: "Content has been removed by an Administrator"

Hide Content

Request Refund

You have not specified a license for this support ticket. You must have a valid license assigned to a support ticket to request a refund.