File sets not loading

Permalink Browser Info Environment
Hi, when adding the block to a page the file set drop down remains on "Loading..." I've removed the installation and re-installed, have also tried the simple image gallery add-on with the same effect, using C5 version 5.4.2.2 and Chrome on PC.

Type: Discussion
Status: New
terencedr
View Replies:
jordanlev replied on at Permalink Reply
jordanlev
Do you have at least one file set in the file manager?
terencedr replied on at Permalink Reply
terencedr
Yes, I've even tried deleting and reloading the images to the set thinking I may have a corrupt image in the set.
jordanlev replied on at Permalink Reply
jordanlev
Would it be possible to give me a login name and password to your site? (you can either PM me or email me directly at concrete@jordanlev.com )
jordanlev replied on at Permalink Reply
jordanlev
For future reference: the problem turned out to be that the addon was manually installed in a location other than the "packages" directory. Addons should always be installed to the "packages" directory otherwise they may not work properly (such as in this case).

concrete5 Environment Information

Browser User-Agent String

Hide Post Content

This will replace the post content with the message: "Content has been removed by an Administrator"

Hide Content

Request Refund

You have not specified a license for this support ticket. You must have a valid license assigned to a support ticket to request a refund.