Timeline download broke my Extend Concrete5 link

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Hello,

I just purchased and was downloading this addon for my C5 v8.5.5 instance.
How when I click on Extent Concrete5 link on my dash, i get this full screen debug/crash page and cannot see the rest of my addon installs. Either help me remove this addon or help me fix it to work as paid for, if not please issue a refund.

Please help me.

Regards,
Ray

2 Attachments

Type: Pre-Sale
Status: Resolved
yusufdebruijn
View Replies:
Xanweb replied on at Permalink Reply
Xanweb
Hello yusuf,

As i see from your environment information you're using the legacy PHP 5.6, but our add-on supports PHP 7.1+ (it's already mentioned in the plugin page).

All our add-ons requires PHP 7.1+ or PHP 7.2+, we don't support old php versions.

So you can update your PHP to 7.1 or higher, if not we will issue a refund.

Best Regards,
Concrete5 DE / Xanweb Support Team

http://www.concrete5.de/
http://www.xanweb.com/

concrete5 Environment Information

# concrete5 Version
Core Version - 8.5.2
Version Installed - 8.5.2
Database Version - 20190925072210

# Database Information
Version: 5.7.33-log
SQL Mode: STRICT_TRANS_TABLES,NO_ENGINE_SUBSTITUTION

# concrete5 Packages
Call to Action Pro (1.0.0), Modena Theme (1.1.7), Optimize Database Tables (1.0.0), Panorama Viewer (1.1.1), Responsive Embed (1.0.1), Twitter Feed Block Components (1.0.1), Visitor counter + countdown (1.2.4)

# concrete5 Overrides
None

# concrete5 Cache Settings
Block Cache - On
Overrides Cache - On
Full Page Caching - On - In all cases.
Full Page Cache Lifetime - Only when manually removed or the cache is cleared.

# Server Software
Apache

# Server API
cgi-fcgi

# PHP Version
5.6.40

# PHP Extensions
bcmath, calendar, cgi-fcgi, Core, ctype, curl, date, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, libxml, mbstring, mcrypt, mhash, mysql, mysqli, mysqlnd, openssl, pcre, PDO, pdo_mysql, pdo_sqlite, Phar, posix, Reflection, session, SimpleXML, soap, sockets, SPL, sqlite3, standard, suhosin, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib

# PHP Settings
max_execution_time - 240
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 60
max_input_vars - 10000
memory_limit - 320M
post_max_size - 200M
sql.safe_mode - Off
upload_max_filesize - 200M
mysql.max_links - 500
mysql.max_persistent - 0
mysqli.max_links - Unlimited
mysqli.max_persistent - 0
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
session.cache_limiter - <i>no value</i>
session.gc_maxlifetime - 7200
soap.wsdl_cache_limit - 5
suhosin.cookie.max_array_depth - 50
suhosin.cookie.max_array_index_length - 64
suhosin.cookie.max_name_length - 64
suhosin.cookie.max_totalname_length - 256
suhosin.cookie.max_value_length - 10000
suhosin.cookie.max_vars - 100
suhosin.executor.include.max_traversal - 0
suhosin.executor.max_depth - 750
suhosin.get.max_array_depth - 50
suhosin.get.max_array_index_length - 64
suhosin.get.max_name_length - 255
suhosin.get.max_totalname_length - 256
suhosin.get.max_value_length - 2000
suhosin.get.max_vars - 100
suhosin.log.phpscript.is_safe - Off
suhosin.memory_limit - 320M
suhosin.post.max_array_depth - 5000
suhosin.post.max_array_index_length - 64
suhosin.post.max_name_length - 255
suhosin.post.max_totalname_length - 256
suhosin.post.max_value_length - 1000000
suhosin.post.max_vars - 20000
suhosin.request.max_array_depth - 5000
suhosin.request.max_array_index_length - 255
suhosin.request.max_totalname_length - 256
suhosin.request.max_value_length - 1000000
suhosin.request.max_varname_length - 255
suhosin.request.max_vars - 20000
suhosin.session.max_id_length - 128
suhosin.upload.max_newlines - 100
suhosin.upload.max_uploads - 25

Browser User-Agent String

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.63 Safari/537.36

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