Exception Occurred Error

Permalink Browser Info Environment
I keep having an error come up when trying to add a new page where the User Info block is included in the Defaults. When I try to select the Member that is the Author of the page, I get an "Access Denied" error, even though the User adding the page is an Administrator. The error below is what is recorded in the log.

Exception Occurred: public_html/packages/user_info/blocks/user_info/controller.php:244 Class 'Concrete\Package\UserInfo\Block\UserInfo\Core' not found (0)

Type: Ticket
Status: New
dfirm
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concrete5 Environment Information

# concrete5 Version
Core Version - 8.5.7
Version Installed - 8.5.7
Database Version - 20210623000000

# Database Information
Version: 5.7.23-23
SQL Mode: NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION

# concrete5 Packages
4Concrete5 Dashboard (0.9.0), Active Cookie Consent (1.2.0), Awesome Tabs (0.9.5), Block Designer (3.3.0), Block Designer Pro (3.0.1), Dynamic Hidden Attribute - Calendar Event (1.0), ExchangeCore reCAPTCHA (1.1.1), Font Awesome Font Icons for CKEditor (0.9.1), Fundamental (4.0.8), Hidden Data Attributes for Express (2.0.3), Live Chat (1.0.1), Nestable Manual Nav (1.4.0), Pages Carousel (1.1), Replica Pro Theme (1.8.0), Stack Infinity (1.2.3), Stack Planner (1.2.3), Stack Popover (1.3.0), Timeline (1.1.1), User Info (2.0.0)

# concrete5 Overrides
blocks/section_full_width_wysiwyg/composer.php, blocks/section_full_width_wysiwyg/view.css, blocks/section_full_width_wysiwyg/icon.png, blocks/section_full_width_wysiwyg/add.php, blocks/section_full_width_wysiwyg/form.php, blocks/section_full_width_wysiwyg/bak_view.css, blocks/section_full_width_wysiwyg/db.xml, blocks/section_full_width_wysiwyg/view.php, blocks/section_full_width_wysiwyg/config.json, blocks/section_full_width_wysiwyg/edit.php, blocks/section_full_width_wysiwyg/controller.php, blocks/section_full_width_wysiwyg/bak_view.php, blocks/section_full_width_wysiwyg, blocks/whale_manual_nav/templates/megamenu_navigation/view.php, blocks/whale_manual_nav/templates/megamenu_navigation/view.js, blocks/whale_manual_nav/templates/megamenu_navigation, blocks/whale_manual_nav/templates/footer-navigation.php, blocks/whale_manual_nav/templates/sidebar_navigation.php, blocks/whale_manual_nav/templates/main_nav/view.css, blocks/whale_manual_nav/templates/main_nav/view.php, blocks/whale_manual_nav/templates/main_nav, blocks/whale_manual_nav/templates/simple_navigation/view.php, blocks/whale_manual_nav/templates/simple_navigation/view.js, blocks/whale_manual_nav/templates/simple_navigation, blocks/whale_manual_nav/templates, blocks/whale_manual_nav, blocks/testimonial/templates/partner/view.css, blocks/testimonial/templates/partner/view.php, blocks/testimonial/templates/partner, blocks/testimonial/templates/staff/view.css, blocks/testimonial/templates/staff/view.php, blocks/testimonial/templates/staff, blocks/testimonial/templates/team/view.css, blocks/testimonial/templates/team/view.php, blocks/testimonial/templates/team, blocks/testimonial/templates, blocks/testimonial, blocks/fundamental_section/templates/full_photo_section/view.css, blocks/fundamental_section/templates/full_photo_section/view.php, blocks/fundamental_section/templates/full_photo_section/controller.php, blocks/fundamental_section/templates/full_photo_section, blocks/fundamental_section/templates, blocks/fundamental_section, blocks/rss_displayer/templates/full-width-thumbnails.php, blocks/rss_displayer/templates, blocks/rss_displayer, blocks/section_full_width/composer.php, blocks/section_full_width/view.css, blocks/section_full_width/icon.png, blocks/section_full_width/add.php, blocks/section_full_width/form.php, blocks/section_full_width/db.xml, blocks/section_full_width/view.php, blocks/section_full_width/config.json, blocks/section_full_width/edit.php, blocks/section_full_width/controller.php, blocks/section_full_width, blocks/calendar/templates/simple/view.php, blocks/calendar/templates/simple/controller.php, blocks/calendar/templates/simple, blocks/calendar/templates, blocks/calendar, blocks/daysopen/composer.php, blocks/daysopen/auto.css, blocks/daysopen/icon.png, blocks/daysopen/add.php, blocks/daysopen/form.php, blocks/daysopen/db.xml, blocks/daysopen/view.php, blocks/daysopen/config.json, blocks/daysopen/auto.js, blocks/daysopen/edit.php, blocks/daysopen/controller.php, blocks/daysopen/js_form/select2.sortable.js, blocks/daysopen/js_form, blocks/daysopen, blocks/fundamental_button/templates/bootstrap/view.php, blocks/fundamental_button/templates/bootstrap, blocks/fundamental_button/templates, blocks/fundamental_button, blocks/page_list/templates/large_thumbnails_with_buttons/view.css, blocks/page_list/templates/large_thumbnails_with_buttons/view.php, blocks/page_list/templates/large_thumbnails_with_buttons, blocks/page_list/templates, blocks/page_list, blocks/calendar_event/templates/event_topic/view.php, blocks/calendar_event/templates/event_topic, blocks/calendar_event/templates/event_photo/view.php, blocks/calendar_event/templates/event_photo, blocks/calendar_event/templates/event_date/view.php, blocks/calendar_event/templates/event_date, blocks/calendar_event/templates/event_location/view.php, blocks/calendar_event/templates/event_location, blocks/calendar_event/templates, blocks/calendar_event, blocks/xw_background_video/templates/home_page/view.css, blocks/xw_background_video/templates/home_page/view.php, blocks/xw_background_video/templates/home_page, blocks/xw_background_video/templates, blocks/xw_background_video, blocks/showtimes/templates/dynamic_info/view.css, blocks/showtimes/templates/dynamic_info/view.php, blocks/showtimes/templates/dynamic_info/view.js, blocks/showtimes/templates/dynamic_info, blocks/showtimes/templates, blocks/showtimes/composer.php, blocks/showtimes/view.css, blocks/showtimes/fonts/glyphicons-halflings-regular.eot, blocks/showtimes/fonts/glyphicons-halflings-regular.ttf, blocks/showtimes/fonts/glyphicons-halflings-regular.woff, blocks/showtimes/fonts/glyphicons-halflings-regular.svg, blocks/showtimes/fonts, blocks/showtimes/icon.png, blocks/showtimes/css_form/bootstrap-datetimepicker-composer.css, blocks/showtimes/css_form/bootstrap.fonts.css, blocks/showtimes/css_form/bootstrap-datetimepicker.min.css, blocks/showtimes/css_form, blocks/showtimes/add.php, blocks/showtimes/form.php, blocks/showtimes/db.xml, blocks/showtimes/view.php, blocks/showtimes/config.json, blocks/showtimes/view.js, blocks/showtimes/edit.php, blocks/showtimes/controller.php, blocks/showtimes/js_form/bootstrap.min.js, blocks/showtimes/js_form/moment.js, blocks/showtimes/js_form/bootstrap-datetimepicker.min.js, blocks/showtimes/js_form, blocks/showtimes, blocks/showtimes_days/composer.php, blocks/showtimes_days/view.css, blocks/showtimes_days/auto.css, blocks/showtimes_days/fonts/glyphicons-halflings-regular.eot, blocks/showtimes_days/fonts/glyphicons-halflings-regular.ttf, blocks/showtimes_days/fonts/glyphicons-halflings-regular.woff, blocks/showtimes_days/fonts/glyphicons-halflings-regular.svg, blocks/showtimes_days/fonts, blocks/showtimes_days/icon.png, blocks/showtimes_days/css_form/bootstrap-datetimepicker-composer.css, blocks/showtimes_days/css_form/bootstrap.fonts.css, blocks/showtimes_days/css_form/bootstrap-datetimepicker.min.css, blocks/showtimes_days/css_form, blocks/showtimes_days/add.php, blocks/showtimes_days/form.php, blocks/showtimes_days/db.xml, blocks/showtimes_days/view.php, blocks/showtimes_days/config.json, blocks/showtimes_days/view.js, blocks/showtimes_days/auto.js, blocks/showtimes_days/edit.php, blocks/showtimes_days/controller.php, blocks/showtimes_days/js_form/bootstrap.min.js, blocks/showtimes_days/js_form/moment.js, blocks/showtimes_days/js_form/select2.sortable.js, blocks/showtimes_days/js_form/bootstrap-datetimepicker.min.js, blocks/showtimes_days/js_form, blocks/showtimes_days, blocks/video/templates/video_bg/view.css, blocks/video/templates/video_bg/view.php, blocks/video/templates/video_bg, blocks/video/templates, blocks/video/video_bg/view.css, blocks/video/video_bg/view.php, blocks/video/video_bg, blocks/video, blocks/search/templates/menu_bar_search/view.css, blocks/search/templates/menu_bar_search/view.php, blocks/search/templates/menu_bar_search, blocks/search/templates/main_area_search/view.css, blocks/search/templates/main_area_search/view.php, blocks/search/templates/main_area_search, blocks/search/templates, blocks/search, elements/class_rsvp.php, themes/MAG_theme/news.html, themes/MAG_theme/case-studies-classic.html, themes/MAG_theme/Industries-industry-served.html, themes/MAG_theme/careers.html, themes/MAG_theme/assets/js/jquery-3.3.1.min.js, themes/MAG_theme/assets/js/main.js, themes/MAG_theme/assets/js/plugins.js, themes/MAG_theme/assets/js/google-map.js, themes/MAG_theme/assets/js, themes/MAG_theme/assets/elements/closing.php, themes/MAG_theme/assets/elements/head.php, themes/MAG_theme/assets/elements/footer.php, themes/MAG_theme/assets/elements/header.php, themes/MAG_theme/assets/elements, themes/MAG_theme/assets/fonts/icomoon.woff, themes/MAG_theme/assets/fonts/fontawesome-webfont.eot, themes/MAG_theme/assets/fonts/FontAwesome.otf, themes/MAG_theme/assets/fonts/fontawesome-webfont.svg, themes/MAG_theme/assets/fonts/icomoon.svg, themes/MAG_theme/assets/fonts/icomoon.eot, themes/MAG_theme/assets/fonts/fontawesome-webfont.woff, themes/MAG_theme/assets/fonts/icomoon.ttf, themes/MAG_theme/assets/fonts/fontawesome-webfont.ttf, themes/MAG_theme/assets/fonts/fontawesome-webfont.woff2, themes/MAG_theme/assets/fonts, themes/MAG_theme/assets/scss/_custom.scss, themes/MAG_theme/assets/scss/layout/_breadcrumb.scss, themes/MAG_theme/assets/scss/layout/_icons.scss, themes/MAG_theme/assets/scss/layout/_pagetitle.scss, themes/MAG_theme/assets/scss/layout/_lists.scss, themes/MAG_theme/assets/scss/layout/_helpers.scss, themes/MAG_theme/assets/scss/layout/_bg-colors.scss, themes/MAG_theme/assets/scss/layout/_animation.scss, themes/MAG_theme/assets/scss/layout/_typography.scss, themes/MAG_theme/assets/scss/layout/_pagination.scss, themes/MAG_theme/assets/scss/layout/_tabs.scss, themes/MAG_theme/assets/scss/layout/_buttons.scss, themes/MAG_theme/assets/scss/layout/_forms.scss, themes/MAG_theme/assets/scss/layout, themes/MAG_theme/assets/scss/style.scss, themes/MAG_theme/assets/scss/module/_counters.scss, themes/MAG_theme/assets/scss/module/_portfolio.scss, themes/MAG_theme/assets/scss/module/_footer.scss, themes/MAG_theme/assets/scss/module/_fancybox.scss, themes/MAG_theme/assets/scss/module/_services.scss, themes/MAG_theme/assets/scss/module/_accordion.scss, themes/MAG_theme/assets/scss/module/_team.scss, themes/MAG_theme/assets/scss/module/_sidebar.scss, themes/MAG_theme/assets/scss/module/_video.scss, themes/MAG_theme/assets/scss/module/_carousel.scss, themes/MAG_theme/assets/scss/module/_blog.scss, themes/MAG_theme/assets/scss/module/_testimonial.scss, themes/MAG_theme/assets/scss/module/_cta.scss, themes/MAG_theme/assets/scss/module/_careeres.scss, themes/MAG_theme/assets/scss/module/_banners.scss, themes/MAG_theme/assets/scss/module/_pricing.scss, themes/MAG_theme/assets/scss/module/_contact.scss, 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themes/MAG_theme/assets/images/flags/gr.png, themes/MAG_theme/assets/images/flags/en.png, themes/MAG_theme/assets/images/flags, themes/MAG_theme/assets/images/team/6.jpg, themes/MAG_theme/assets/images/team/1.jpg, themes/MAG_theme/assets/images/team/5.jpg, themes/MAG_theme/assets/images/team/3.jpg, themes/MAG_theme/assets/images/team/2.jpg, themes/MAG_theme/assets/images/team/4.jpg, themes/MAG_theme/assets/images/team/7.jpg, themes/MAG_theme/assets/images/team, themes/MAG_theme/assets/images/awards/6.jpg, themes/MAG_theme/assets/images/awards/1.jpg, themes/MAG_theme/assets/images/awards/5.jpg, themes/MAG_theme/assets/images/awards/3.jpg, themes/MAG_theme/assets/images/awards/2.jpg, themes/MAG_theme/assets/images/awards/4.jpg, themes/MAG_theme/assets/images/awards, themes/MAG_theme/assets/images/sliders/6.jpg, themes/MAG_theme/assets/images/sliders/1.jpg, themes/MAG_theme/assets/images/sliders/5.jpg, themes/MAG_theme/assets/images/sliders/3.jpg, themes/MAG_theme/assets/images/sliders/2.jpg, themes/MAG_theme/assets/images/sliders/4.jpg, themes/MAG_theme/assets/images/sliders, themes/MAG_theme/assets/images/blog/single/1.jpg, themes/MAG_theme/assets/images/blog/single, themes/MAG_theme/assets/images/blog/author/1.jpg, themes/MAG_theme/assets/images/blog/author/3.jpg, themes/MAG_theme/assets/images/blog/author/2.jpg, themes/MAG_theme/assets/images/blog/author, themes/MAG_theme/assets/images/blog/thumbs/1.jpg, themes/MAG_theme/assets/images/blog/thumbs/3.jpg, themes/MAG_theme/assets/images/blog/thumbs/2.jpg, themes/MAG_theme/assets/images/blog/thumbs/4.jpg, themes/MAG_theme/assets/images/blog/thumbs, themes/MAG_theme/assets/images/blog/grid/6.jpg, themes/MAG_theme/assets/images/blog/grid/1.jpg, themes/MAG_theme/assets/images/blog/grid/5.jpg, themes/MAG_theme/assets/images/blog/grid/3.jpg, themes/MAG_theme/assets/images/blog/grid/2.jpg, themes/MAG_theme/assets/images/blog/grid/4.jpg, themes/MAG_theme/assets/images/blog/grid, 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themes/MAG_theme/assets/images/page-titles/6.jpg, themes/MAG_theme/assets/images/page-titles/1.jpg, themes/MAG_theme/assets/images/page-titles/13.jpg, themes/MAG_theme/assets/images/page-titles/9.jpg, themes/MAG_theme/assets/images/page-titles/12.jpg, themes/MAG_theme/assets/images/page-titles/5.jpg, themes/MAG_theme/assets/images/page-titles/15.jpg, themes/MAG_theme/assets/images/page-titles/3.jpg, themes/MAG_theme/assets/images/page-titles/2.jpg, themes/MAG_theme/assets/images/page-titles/4.jpg, themes/MAG_theme/assets/images/page-titles/10.jpg, themes/MAG_theme/assets/images/page-titles/7.jpg, themes/MAG_theme/assets/images/page-titles/8.jpg, themes/MAG_theme/assets/images/page-titles/14.jpg, themes/MAG_theme/assets/images/page-titles/11.jpg, themes/MAG_theme/assets/images/page-titles, themes/MAG_theme/assets/images/icons/pdf.png, themes/MAG_theme/assets/images/icons, themes/MAG_theme/assets/images/backgrounds/1.jpg, themes/MAG_theme/assets/images/backgrounds/pattern/1.jpg, themes/MAG_theme/assets/images/backgrounds/pattern/2.png, themes/MAG_theme/assets/images/backgrounds/pattern, themes/MAG_theme/assets/images/backgrounds, themes/MAG_theme/assets/images/testimonials/thumbs/2.png, themes/MAG_theme/assets/images/testimonials/thumbs/3.png, themes/MAG_theme/assets/images/testimonials/thumbs/1.png, themes/MAG_theme/assets/images/testimonials/thumbs, themes/MAG_theme/assets/images/testimonials/quote-icon.png, themes/MAG_theme/assets/images/testimonials, themes/MAG_theme/assets/images, themes/MAG_theme/assets/css/style.css, themes/MAG_theme/assets/css/libraries.css, themes/MAG_theme/assets/css, themes/MAG_theme/assets, themes/MAG_theme/description.txt, themes/MAG_theme/industries-industry-sectors.html, themes/MAG_theme/about-us.html, themes/MAG_theme/case-studies-grid.html, themes/MAG_theme/industries-single-sector.html, themes/MAG_theme/home.php, themes/MAG_theme/faqs.html, themes/MAG_theme/request-quote.html, themes/MAG_theme/awards.html, themes/MAG_theme/home-classic.html, themes/MAG_theme/why-us.html, themes/MAG_theme/news-single-post.html, themes/MAG_theme/pricing.html, themes/MAG_theme/leadership-team.html, themes/MAG_theme/thumbnail.png, themes/MAG_theme/case-studies-single.html, themes/MAG_theme/industries-single-industry.html, themes/MAG_theme/index.html, themes/MAG_theme/contacs.html, themes/MAG_theme

# concrete5 Cache Settings
Block Cache - Off
Overrides Cache - Off
Full Page Caching - Off
Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software
Apache

# Server API
cgi-fcgi

# PHP Version
7.4.27

# PHP Extensions
bcmath, bz2, calendar, cgi-fcgi, Core, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, intl, ionCube Loader, json, libxml, mbstring, mysqli, mysqlnd, odbc, openssl, pcntl, pcre, PDO, pdo_mysql, PDO_ODBC, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, pspell, readline, Reflection, session, SimpleXML, soap, sockets, SourceGuardian, SPL, sqlite3, standard, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib

# PHP Settings
max_execution_time - 30
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 60
max_input_vars - 1000
memory_limit - 256M
post_max_size - 516M
upload_max_filesize - 512M
ic24.api.max_timeout - 7
mbstring.regex_retry_limit - 1000000
mbstring.regex_stack_limit - 100000
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
odbc.max_links - Unlimited
odbc.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
pgsql.max_links - Unlimited
pgsql.max_persistent - Unlimited
session.cache_limiter - <i>no value</i>
session.gc_maxlifetime - 7200
soap.wsdl_cache_limit - 5
unserialize_max_depth - 4096

Browser User-Agent String

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