Support

nowright replied on Aug 19, 2011 at 2:14 pm Permalink Reply

I just downloaded the theme (Aug. 19th) and can't select the option to Customize in the Pages and Themes section of the Dashboard.

APBCadmin replied on Aug 30, 2011 at 8:27 am Permalink Reply

No resolve yet... :(

I had to roll back my version of c5 as a temporary fix.

c5themesCo replied on Aug 30, 2011 at 9:09 am Permalink Reply

I need your URL to check this out. Can't see that issue.

Regards,
Masson

APBCadmin replied on Aug 30, 2011 at 11:41 pm Permalink Reply

Here is the URL:

http://www.apbc.ca/

You already have the FTP & User logins via PM.

Thank you.

Brentmarais replied on Sep 29, 2011 at 6:39 am Permalink Reply 1 Attachment

Hi,

I am having the same issue with the left hand menu wrap not showing up.

Can someone please explain to me how to solve this issue?

c5themesCo replied on Sep 29, 2011 at 7:15 am Permalink Reply

Send us your URL, admin and ftp access so we can check this out. To: hello@vivatemplates.com

Regards,
Masson

Brentmarais replied on Sep 29, 2011 at 7:47 am Permalink Reply

www.africaescape.co.za

Would it be possible for you to write down how to solve this here so that i can do it myself?

In my experience helping empowering someone is better than just fixing the problem yourself.

c5themesCo replied on Sep 29, 2011 at 7:55 am Permalink Reply

Are you talking about the Navigation ?, everything else seems to look good ? or...

Brentmarais replied on Sep 29, 2011 at 8:04 am Permalink Reply

Hi,

Yes the navigation left hand wrap is not there.

There was mention that you need to add the creative theme as the navigation theme or some such but i have no idea how to do that.

c5themesCo replied on Sep 29, 2011 at 8:54 am Permalink Reply

Did you click on the Navigation and select the Creativity template for the navigation ?

Brentmarais replied on Sep 30, 2011 at 3:57 am Permalink Reply

Hi, i have worked with conrete now for a few months but i have not had to ever change the navigation theme so i dont have a clue on where to even start to do this.

Would it be possible for you to explain where i need to go about doing this?

Regards Brent

Brentmarais replied on Oct 4, 2011 at 1:58 am Permalink Reply

Hi,

Can anyone help me?

c5themesCo replied on Oct 4, 2011 at 3:33 am Permalink Reply

Hi,

Sorry for late reply, seem to have missed that.

If you are logged in and in Edit mode click on the navigation, there is an option "Custom template" you can click that, and select the theme's Navigation template.

Let us know how it works out...

Regards,
Masson

APBCadmin replied on Oct 4, 2011 at 10:20 am Permalink Reply

Hi Masson,

I still have this problem. After updating to 5.4.1.2 the option to
apply the navigation theme to that nav bar is not there. Only way I
could solve this was to roll back to the previous version of c5.

Any ideas?

Sent from iPhone

c5themesCo replied on Oct 4, 2011 at 10:23 am Permalink Reply

We need to check this, after upgrading please send us your FTP details right away so we can prevent any issues.

E-Mail: hello@vivatemplates.com

APBCadmin replied on Oct 5, 2011 at 2:45 am Permalink Reply

I see the problem still exists, do you have a fix for this?

Thank you.

On 11-10-04 7:24 AM, Concrete5 Community wrote:

c5themesCo replied on Oct 5, 2011 at 5:50 am Permalink Reply

Basically it's just the header nav template that just disappears when upgrading, we have no reason why it's doing that but it's very easy to fix afterwards. So if you are having those issues (not all do) please send us your FTP info and we will fix it for you asap..

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Regards,
Viva Templates