Problems installing theme
Permalink Browser Info Environment
I'm a project manager for web development company, and a client purchased the Equinox template for their website, but we're having issues. My development team was trying to install the theme to 5.7 and keeps getting the following error:
"
Imagine \ Exception \ InvalidArgumentException
File does not exist.
"
Version:
Concrete 5.7.5.1
Please advise how to fix this error and get a full install.
Thanks in advance for your help!
"
Imagine \ Exception \ InvalidArgumentException
File does not exist.
"
Version:
Concrete 5.7.5.1
Please advise how to fix this error and get a full install.
Thanks in advance for your help!
| Type: | Discussion |
|---|---|
| Status: | In Progress |
Hello,
Thanks for the quick reply! I really appreciate that. As it turns out, that other thread I commented on was from our designer, and I hadn't noticed that. My developer saw the same comment and told me he'd started completely fresh - new database and everything and saw that same error as well.
As far as the one from this post, my network team has approved that I send you the link to our worksite that we've set up, so you'll be able to take a look and see what's going on.
iowalean.informaticsinc.net
Client's C5 acct name = IALean (original purchase ID: 124021)
Thanks again for your help!
Thanks for the quick reply! I really appreciate that. As it turns out, that other thread I commented on was from our designer, and I hadn't noticed that. My developer saw the same comment and told me he'd started completely fresh - new database and everything and saw that same error as well.
As far as the one from this post, my network team has approved that I send you the link to our worksite that we've set up, so you'll be able to take a look and see what's going on.
iowalean.informaticsinc.net
Client's C5 acct name = IALean (original purchase ID: 124021)
Thanks again for your help!
Thanks for the link. Looking at the error it refers to the page list block in the footer, which contains some images by default. This error could have occurred if you had deleted some images from the file manager perhaps? I assume you had the sample content installed as per our demo site?
If this was a clean install, then uninstalling the theme package and reinstalling would be a good place to start.
If this was a clean install, then uninstalling the theme package and reinstalling would be a good place to start.
Success!
My developer said he ended up having to comment out a certain area of the content. For your reference, I've attached a screenshot of this area.
Thanks again for your quick replies and help, I greatly appreciate it!
My developer said he ended up having to comment out a certain area of the content. For your reference, I've attached a screenshot of this area.
Thanks again for your quick replies and help, I greatly appreciate it!
That is good news. Looks like something in your environment does not like the self closing <fid/> tag. This is generated by the concrete5 cif exporter and works fine in all the installations I have ever done. Glad you got sorted anyway.
Can you please confirm the exact error message you are receiving? You have posted herehttps://www.concrete5.org/marketplace/themes/equinox/support/5.7-com... saying you have received a different error than the one posted here.
Also, could you confirm the username of the purchaser who holds the license please?
This will help us to deal with your support ticket.
Please note we have not seen the issue locally. We have this setup up in a 5.7.5.1 install without issue.
Thanks