Problem with Fundamental Theme

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I have purchased two licenses of the Fundamental Theme. One I have installed on a live site, and it seems to be functioning fine. The other I installed locally under Xampserver for the purpose of playing with. But for some reason, my local installation is not behaving itself. When I try to customize it on the front end, a lot of stuff is missing. For example, under "Presets", only "Default" and "Base" are available to me. Also, the "Fundamental Theme Settings" option is simply not available in the dashboard, while it is available on my live site. And although I opted at installation to install the content, it does not appear at all, even though the files are accessible in the File Manager. I have uninstalled and reinstalled the theme a number of times, but with no success. There's a bug somewhere, and it's driving me crazy. Thanks very much for any help you can give me.

Type: Pre-Sale
Status: Resolved
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c5hub replied on at Permalink Reply
We've seen some issues running under earlier versions of PHP 5.3 that seem to be better if we switch to PHP 5.4. I can't give you specifics but I would start by comparing the live server php with your local environment.

I would also advise to make sure you are running the latest version of 5.7 on both your environments, installed via the zip download, there have been bugs in the core which are getting fixed.

Other than that I can't think why you would be having issues on one platform and not the other, but there is nothing in the theme itself that is platform dependent.
Dushka replied on at Permalink Reply
Thanks for the reply. I am running PHP 5.5.11 locally, and Concrete5.7.3. I suspect the time has come to do a clean reinstall of Concrete5. The gremlins seem to have struck.
Dushka replied on at Permalink Reply
BTW. Am I correct in thinking that I needed to purchase separate licences for my live site and my localhost site? I bought the second licence because of the problems I have been having locally. I assumed that they were the result of trying to run two projects on the one licence.
c5hub replied on at Permalink Reply
Technically, no, you can develop and run a production install on the one license. So if you need one refunding let us know. Alternatively save it for your next build.
Dushka replied on at Permalink Reply
My apologies for being a nuisance, but, yes, I would appreciate a refund in this case. I am not a developer and won't be doing any further builds. So how do I go about seeking the refund?
Thanks for your help.

-----Original Message-----
From: concrete5 Community [mailto:[email protected]]
Sent: Friday, 26 December 2014 11:27 PM
To: [email protected]
Subject: Problem with Fundamental Theme : Support
c5hub replied on at Permalink Reply
You need to request a refund on the license you are using on the development site. You will be able to find the option to request the refund in your control panel
Dushka replied on at Permalink Reply
I have now done a clean reinstall of my local Concrete site. Installation of the Fundamental theme was more successful than before, but still not completely successful. On the positive side, two things have changed:
1. The content appears as it should, and
2. All the front-end customization options are available.

However, the "Fundamental Theme Options" link is still refusing to appear in the Dashboard. Strange.
c5hub replied on at Permalink Reply
That's strange. Especially as you have it one environment. Have you tried clearing all your cache, and can you confirm what role you have when logged in. Admin superuser, or Administrator
Dushka replied on at Permalink Reply
Yes, I have cleared the cache numerous times, both before and after installation of the theme. As far as I know I am logged in as the administrator. I am not sure at this stage exactly what a superuser is.
Dushka replied on at Permalink Reply
Formal Refund Request: Please grant me a refund for the license assigned to this support request.
Dushka replied on at Permalink Reply
Formal Refund Request: Please grant me a refund for the license assigned to this support request.
c5hub replied on at Permalink Reply
Which one of these should the refund be made on please?
Dushka replied on at Permalink Reply
Order # 116022, please
Dushka replied on at Permalink Reply
I do not know what else to try. I have done a clean Xamppserver install, clean Concrete5 install, and have uninstalled and reinstalled Fundamental a number of times, but the Theme Settings panel just will not appear in the Dashboard. Clearly my desktop system has some bug somewhere, but finding the root cause is beyond this bear of little brain. Any ideas will be gratefully received.
Dushka replied on at Permalink Reply
Well I never. All of a sudden, for no apparent reason, the Fundamental Theme Settings are now appearing in the Dashboard. A total mystery to me.

concrete5 Environment Information

# concrete5 Version
Core Version - 5.7.3
Version Installed - 5.7.3
Database Version - 20141219000000

# concrete5 Packages
C5Extras YouTube Channel (2.0.1), Fundamental (1.0.2), Opt-In Free (0.9.13), Quick Tabs (0.9.3), Raptorize (2.0), Spacer (0.9.0), Vivid Carousel (1.0), Wave Text (2.0).

# concrete5 Overrides
languages/da_DK, languages/de_DE, languages/el_GR, languages/fi_FI, languages/fr_FR, languages/it_IT, languages/ja_JP, languages/nl_NL, languages/ru_RU, languages/sl_SI, languages/sv_SE, languages/tr_TR

# concrete5 Cache Settings
Block Cache - Off
Overrides Cache - Off
Full Page Caching - Off
Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software
Apache/2.4.9 (Win32) OpenSSL/1.0.1g PHP/5.5.11

# Server API

# PHP Version

# PHP Extensions
apache2handler, bcmath, bz2, calendar, Core, ctype, curl, date, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, json, libxml, mbstring, mcrypt, mhash, mysql, mysqli, mysqlnd, odbc, openssl, pcre, PDO, pdo_mysql, pdo_sqlite, Phar, Reflection, session, SimpleXML, soap, sockets, SPL, sqlite3, standard, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib.

# PHP Settings
max_execution_time - 30
log_errors_max_len - 1024
max_file_uploads - 20
max_input_nesting_level - 64
max_input_time - 60
max_input_vars - 1000
memory_limit - 128M
post_max_size - 8M
sql.safe_mode - Off
upload_max_filesize - 5M
mysql.max_links - Unlimited
mysql.max_persistent - Unlimited
mysqli.max_links - Unlimited
mysqli.max_persistent - Unlimited
odbc.max_links - Unlimited
odbc.max_persistent - Unlimited
pcre.backtrack_limit - 1000000
pcre.recursion_limit - 100000
session.cache_limiter - <i>no value</i>
session.gc_maxlifetime - 1440
soap.wsdl_cache_limit - 5

Browser User-Agent String

Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0

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