Purchased theme not showing up

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I purchased the fundamental theme yesterday but it did not appear in my licenses or theme installation.

Please kindly assist


Type: Pre-Sale
Status: In Progress
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c5hub replied on at Permalink Reply
We can't see that transaction please provide your order number. Was it this C5 profile you used?
jeffreyjs replied on at Permalink Reply 1 Attachment

I don't even receive the email on the purchase but i do have the PayPal transaction for reference.

Yes, i used this C5 account for the purchase.

Please assist.

c5hub replied on at Permalink Reply
Something seems to have gone wrong, it looks like you've been charged by the marketplace but we don't have your funds nor any record of the purchase either. Please can you contact concrete5 re this matter. It's important that you have the license show in your account for upgrades etc. Once they resolve it you should have access to the package in your account.

concrete5 Environment Information


Browser User-Agent String

Mozilla/5.0 (iPhone; CPU iPhone OS 10_3 like Mac OS X) AppleWebKit/603.1.30 (KHTML, like Gecko) Version/10.0 Mobile/14E5260b Safari/602.1

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