ReplicaPro breaks site on update
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Hello
Every time I try to update ReplicaPro it breaks the site. Can you please help. Several people have come unstuck trying.
Many thanks
Every time I try to update ReplicaPro it breaks the site. Can you please help. Several people have come unstuck trying.
Many thanks
Type: | Pre-Sale |
---|---|
Status: | Resolved |
Hello,
After investigating the issue we found that you have a problem with your installation.
Could be a folder permission problem that prevents replacing the old replica with the new one.
So as an alternative you can download the zip from your profilehttps://marketplace.concretecms.com/profile/orders/...
then upload the package manually to the packages folder.
PS: Please don't forget to remove the old package before you start uploading.
Kind regards,
Xanweb Support Team
After investigating the issue we found that you have a problem with your installation.
Could be a folder permission problem that prevents replacing the old replica with the new one.
So as an alternative you can download the zip from your profilehttps://marketplace.concretecms.com/profile/orders/...
then upload the package manually to the packages folder.
PS: Please don't forget to remove the old package before you start uploading.
Kind regards,
Xanweb Support Team
Can you send us a temporarily admin access to the website please, so we can investigate the problem?
Thanks,
Xanweb Support Team