Download of Seren

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I could not download Seren from concrete5.org to my connected site after purchase. I was able to download other themes with no issues. When I clocked the download manual option, it came back around to the main Seren site page for purchase. Can you check the download on the site.

Type: Pre-Sale
Status: Resolved
View Replies:
travannon replied on at Permalink Reply
I saw in another message how to detach the license and download the files manually. When I do that, I get a 25k file that when I try to expand it fails as an invalid archive. It feels like i am downloading the empty .zip container with no files inside.
pilipala replied on at Permalink Reply
pilipala
Hello

We are just investigating this problem, and apologise for any inconvenience. We have had other clients experience this problem yesterday. I am wondering if there is a temporary issue on concrete5.org, as before yesterday we have not heard of any issues downloading our themes.

If you like, you can pm us or email us [email protected] and we can send you the file to upload it via FTP to your packages folder. Please make sure to include your email address and which version you would like (latest or another version).

Otherwise, I am guessing this may be a temporary issue, but I will look into it and let you know what I find out.

Thanks

Jennifer
pilipala replied on at Permalink Reply
pilipala
Hi

Can you please try again and let us know if it works? We have had reports that it is now working for other clients who had this same issue yesterday. We think it may have been a temporary problem.

Thanks,

Jennifer
travannon replied on at Permalink Reply
Resolved! Download went flawless. Thank you. :)
pilipala replied on at Permalink Reply
pilipala
Great! Thanks for letting us know :)

Jennifer

concrete5 Environment Information

# concrete5 Version
Core Version - 5.7.5.13
Version Installed - 5.7.5.13
Database Version - 20160615000000

# concrete5 Packages
Fruitful (1.2), Login Notification (0.9.1), Stucco (2.0.0), SVG Social Media Icons (0.9.9)

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# concrete5 Cache Settings
Block Cache - On
Overrides Cache - On
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Full Page Cache Lifetime - Every 6 hours (default setting).

# Server Software
Apache

# Server API
cgi-fcgi

# PHP Version
5.6.29

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# PHP Settings
max_execution_time - 30
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max_input_time - 60
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Browser User-Agent String

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36

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