I bought bonappetit but it's not showing up in my licenses list

Permalink Browser Info Environment
Hi there,
I just bought the bonappetit theme via paypal and I got emails in my inbox indicating that the payment was successful and the usual email from [email protected] thanking me for my order. However, the order is not showing up in my profile at:
http://www.concrete5.org/profile/orders/...

Where everything else I've ever bought in the concrete5 marketplace shows up. I'm under the gun to get this website up and running so if someone could look into it I would be hugely appreciative.

Thanks!
Heather

1 Attachment

Type: Discussion
Status: New
heathersh
View Replies:
MattWaters replied on at Permalink Reply
MattWaters
Hi Heather,

Is the site you're working on connected to the community? I don't see any projects associated with your profile:
http://www.concrete5.org/profile/projects/...

If the site hasn't yet been connected, check out this screencast that explains how:
http://www.concrete5.org/marketplace/how_to_install_add_ons_and_the...

It's also possible that the site is connected with a different concrete5 account. If that's the case we can get your screen name added to the project's management team-- then you'll be able to use the the theme you've purchased.
heathersh replied on at Permalink Reply
heathersh
yeah - I'm connected. I have nine different projects associated with my account, username: heathersh. When I login I see them all there under Projects. I've purchased and associated numerous other themes in the past. Is it possible this theme is not associated with the correct account?
Thanks,
heather
heathersh replied on at Permalink Reply 1 Attachment
heathersh
Btw - attached is a screen shot of the projects I see when I log in.
MattWaters replied on at Permalink Reply
MattWaters
It looks like you have two accounts-- heathersh and heatherms. I think you were logged in as heatherms when you purchased the theme...that's what our records show.

I can get it associated with the heathersh account if you like.

Edit: when I said there were no projects associated with your profile, I was looking at the "ms" account. I looked up the screen name from the transaction ID you sent along in your refund req.
heathersh replied on at Permalink Reply
heathersh
Sorry about that. I must have at some point created that other account and then for whatever reason typed it in when I bought this theme. PLEASE do associate it with the heathersh account - that would be great.
Thanks!!
Heather
MattWaters replied on at Permalink Reply
MattWaters
Hi Heather,

I've moved the license to your heathersh account. It should show up on your orders page now:

http://www.concrete5.org/profile/orders...

concrete5 Environment Information

Browser User-Agent String

Hide Post Content

This will replace the post content with the message: "Content has been removed by an Administrator"

Hide Content

Request Refund

You have not specified a license for this support ticket. You must have a valid license assigned to a support ticket to request a refund.